Press Ganey Subcontractors and Service Providers
Vendor Management
To provide the highest quality of service, Press Ganey partners with top vendors to provide our services. We perform a security review of every potential vendor prior to selection, and vendors who take possession of PHI data undergo deeper and ongoing scrutiny, including a review of third-party audit reports. For the vendors listed below, each vendor agrees to terms that are substantially similar to Press Ganey’s own security program, including:
- Third-party assessments of their security program
- Data encryption at rest and in motion
- All data stored in the United States
The following vendors are subcontractors who provide services directly to clients. They may have access to and/or possession of Restricted/PHI/PII data. This list is also available online at https://www.pressganey.com/legal-privacy/press-ganey-subcontractor-list/.
Subcontractors
| Vendor | Purpose |
|---|---|
| Accurate Append | Member Experience – Phone number matching |
| Doxim (Direct Technologies) | Member Experience – Printing and mailing paper surveys. |
| Dynamic Research | Member Experience – SOW specific data collection |
| Cisco Systems (formerly IMImobile) | Patient Experience eSurvey – SMS-based eSurvey invitations are transmitted through IMImobile, which was acquired by Cisco in 2021. |
| Language Line | Member Experience – Live translation services. No possession of client data. |
| Melissa Data (SmartMover) | Member Experience – address validation using CASS and NCOA |
| Pacific East | Patient Experience – Phone number matching |
| ReconMR | Patient Experience, Member Experience – Call center staffing. Agents access Press Ganey calling technology via terminal-style tools. No possession of client data. |
| Redox | Mobile Campaigns – HL7 parsing for Mobile Campaigns |
| Taneo Linguistics | Member Experience – Live translation services. No possession of client data. |
| Twilio | Member Experience, iRound, and Mobile Campaigns – SMS messages Virtual Visit Telehealth platform |
| Venture Data | Patient Experience, Member Experience – Call center staffing. Agents access Press Ganey calling technology via terminal-style tools. No possession of client data. |
| ViaSource | Patient Experience, Member Experience – Call center staffing. Agents access Press Ganey calling technology via terminal-style tools. No possession of client data. |
| Wallace Graphics | Member Experience – Printing and mailing paper surveys. |
| Wilkens Research | Patient Experience, Member Experience – Call center staffing. Agents access Press Ganey calling technology via terminal-style tools. No possession of client data. |
| Zerion Software | iRound – Survey data is processed by Zerion systems for form processing and data aggregation. |
The following vendors provide services to Press Ganey in support of our business, which may include hosting (but not accessing) client data.
| Vendor | Purpose |
|---|---|
| Amazon Web Services | Member Experience backups, NarrativeDx, Consumerism Solutions, and Flight Risk Analytics component of Workforce & Engagement Solution – data center hosting and services. |
| Avail Recovery Solutions | Performs end of life media destruction. |
| Global Access Point | Patient Experience and Clinical Solutions – Data center hosting in South Bend, IN |
| Google Cloud Platform | Machine Learning/Artificial Intelligence platform – data center hosting and services |
| Iron Mountain | Member Experience – Secure storage for paper records |
| Microsoft Azure | PG Forsta Corporate – Email and document hosting (Office365) Patient Experience. Press Ganey High Reliability Platform, HL7 parsing, data backups, and disaster recovery – data center hosting and services |
| Mimecast | PG Forsta Corporate – email spam filtering and encryption |
| QTS | Member Experience – data center hosting in Irving, TX and Suwanee, GA |
| Rackspace | Workforce Experience – data center hosting in Richardson, TX |