AI-powered insights, grounded in human needs
Our HX platform gets you from knowing what people need—to delivering it faster. Giving you the gift of time to connect with patients, engage teams, provide quality care, and improve the Human Experience.
Leading industry expertise
Leader in the
Voice of Customer Platforms Magic Quadrant
2025
Leader in Text Mining
and Analytics Platform Wave
2024
Best ROI Enterprise
Experience Management
2025
Leaders in Conversational Intelligence
2025
AI that gives you time back, so you can move care forward
We don’t take any shortcuts when it comes to AI for human experience. Trusted, accurate, and impactful AI is built on a deep and growing data foundation. Then optimized by our experts, and yours, so you can:
- Increase speed to insight and action
- Drive efficiency and profitability
- Personalize interactions
- Create more human connections
AI as good as the data it’s trained on.
Grounded in the most comprehensive data representing your industry, and your proprietary knowledge.
AI models turn that data into insight.
Generative AI is built into the HX Platform to convert data into insights faster, and more efficiently.
AI agents turn insight into action.
Agentic AI puts routine tasks on autopilot. Predicting, learning, or acting—our agents amplify and augment your people.
Human expertise turns action into impact.
Built by the industry’s best. Refined by humans-in-the-loop. Trained by industry thought leaders. And customized by you.
Built-in AI to go to from insight to action.
Automated, proactive intelligence. Our proprietary AI models and agents are built under the hood of the HX platform to enrich—and transform—structured and unstructured data.
Summarize
Turn unstructured data into accurate, actionable insights
Instantly analyze all your data—surveys, calls, reviews, video—in real-time. Cut to seeing the trends, root causes, and next steps. And chat with your data to probe further. No sifting. No missed clues. No manual data mining needed.
Compose
Dig deeper, respond and act faster
Draft context-aware replies to reviews, in your brand voice. Turn surveys into a conversation – with smart prompts that ask ‘why’ – to get better insights and higher completion rates. And create reports in a fraction of the time.
Recommend
See the future, know how to shape it
Spot gaps, and find answers to questions you didn’t know you had. Get real-time alerts and recommendations. So you can prioritize, be proactive, and act now to improve future experiences.
85% of your data is unstructured. AI unlocks 100% of it.
We’ve built the largest healthcare dataset in the world, which grounds and trains the most actionable AI. And it’s continuously learning and growing, to keep you ahead of what’s next in healthcare.
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Built on over 8 billion human experiences
Our AI was trained on the depth and breadth of consumer experiences, patient encounters, employee and workforce voice—plus operational data such as safety events, purchases, churn, and more.
Let our agents free up your teams, at your pace of change
Powered by a deep human experience knowledge base, our agents take on routine and specialized tasks and even steer programs on autopilot.
These AI-powered agents augment the key areas of your teams—from clinicians to marketers—so they can focus on higher impact opportunities.
99.6% predictive accuracy
Agentic AI understands and preempts human behavior with pinpoint accuracy
Navigating the future: Artificial intelligence in healthcare
AI, powered by human expertise
Built by unparalleled domain expertise to continuously source representative and reliable training data, operationalize it through cutting-edge AI models and agentic workflows, and optimize its impact. So you can do more, and do it faster, with less.
Prompt and data engineering prowess
Prompts and data pipelines from the team that outranked Google, IBM, and AWS for unstructured data analysis.
Fresh knowledge to train you, and your AI models
Stay ahead of the curve. Our thought leaders bring new ideas to you—tailored to your program and your models.
Humans in the loop at every stage
Trust AI insights with human-guided reinforcement learning that drives accuracy, reliability, and improvement.
Augment your teams. Improve health outcomes.
AI for clinicians
Listen everywhere, keep patients safe, improve experiences
AI for clinicians
- Anticipate challenges: AI-powered analytics predict turnover risks and workforce trends, guided by experts to improve outcomes.
- Identify and compare key measures: Simplify the Magnet® application by identifying key measures and comparisons that highlight your strengths.
- Listen everywhere: AI-powered continuous listening to engage with patients, gather feedback, crowdsource, and collaborate.
AI for marketers
Build a brand consumers love, and competitors envy
AI for marketers
- Spot competitive opportunities: Go from dashboards to dialogue and get conversational insights from competitors.
- Conduct market studies in 75% less time: Know your buyer preferences and put research on autopilot with dynamic surveys.
- Get found online, increase traffic: AI to solicit reviews, analyze feedback, and auto-respond. Boosting SEO, engagement, and visibility at scale.
AI for experience leaders
Script faster, capture deeper, uncover more
AI for experience leaders
- Script surveys faster: Transform text documents into survey drafts 75% quicker than manual coding.
- Capture richer insights: Solicit 2.4x more actionable feedback per question with conversational prompts.
- Explore emerging topics: Automatically ask intuitive questions on high-impact areas you might miss.
AI for safety
Chart your path to zero harm
AI for safety
- Find risks faster: Use AI to automatically detect and prioritize serious safety events.
- Cut manual labor: Automate event classification to get to actionable root cause insights, faster.
- Streamline workflows: Create automated action plans so you can stop the same event from happening twice
AI for analysts
Automate analysis, detect drivers, deliver clarity
AI for analysts
- Automate analysis: Turn raw survey, call, and review data into coded themes and summaries in seconds.
- Detect patterns and causes: Identify sentiment shifts, trends, and root drivers across structured and unstructured data.
- Deliver clarity at scale: Generate polished summaries and visualizations that make insights easy to share and act on.
Why Press Ganey AI?
We’re paving the way for a future where AI and human ingenuity work in harmony to improve Human Experience. Ethically, responsibly, and for everyone.
Unparalleled data foundations
Built on 40+ years of cross-industry experience data, we’re grounded in one of the world’s largest and most actionable datasets.
Built for experience
Integrated AI gathers richer feedback, unifies structured and unstructured data, creates dialogue so you understand it, and of course—helps you act on it.
Transparent and guided
No black box. From NLP models to automated responses, you stay in control, with guardrails to ensure AI augments your teams and brand.
Future-proofed
We continue to invest in AI, and partner with leaders like Microsoft, to keep you—and us—ahead of what’s next.
Maximum security
Decades of safeguarding sensitive data and models in highly regulated industries—including healthcare, government, financial services, and automotive.
Fair and safe by design
Avoid confirmation bias and uncover the true drivers of experience across every community.
Dig deeper and learn more
