Turn perception into performance
Understand how healthcare consumers discover, see, and really feel about your brand. And build an online reputation that keeps them coming back for more.
Invest in your brand experience to sway more consumers
Brand truth—straight from the source
Monitor reviews and feedback across every location and channel to hear what people say when you’re not in the room. Deepen your relationships by engaging with reviews. And get the full story of your brand health and its impact to refine your strategy and build your reputation.
Digital presence made easy
Stand out in online search—whether your consumers are leaning on search engines or AI tools—with accurate, up-to-date information. We’re here to help you establish and expand your digital footprint, whether it’s making sure phone numbers are clearly visible on all your Google listings or requesting and publishing customer reviews on your provider directory and across the web.
Built-in expertise, on your side
Bring in a team that acts like your own. Tap into our enterprise-scale experience, syndicated data, and decades of market research know-how. We’ll help you spot risks and opportunities, and act to boost conversions—online and on location—and advocacy.
A full set of tools to help consumers find and choose you
A brand experience suite built on AI excellence
Reputation management
Track, respond to, and learn from consumer reviews on Google, Yelp, Facebook, Healthgrades, and more platforms.
Listings management
Manage and update your business information across the web from a single location.
Review publishing
Build consumer trust by sharing first-party ratings and comments as testimonials on your website and other online profiles.
Review requesting
Grow your online reputation by automatically requesting reviews from all of your customers.
Market intelligence
Measure and analyze brand awareness and perception for specific geographic markets using syndicated research.
Partner with BX leaders who know your world
Our experts bring decades of enterprise-scale brand experience to help you get the most from your solution. And with market-leading go-live times, you can be proving the impact of your actions on revenue, margins, and brand loyalty in no time.
Team stretched too thin? With our healthcare-specific managed services, we can review survey comments for publishing and respond to reviews on your behalf. So you can keep your online reputation strong without adding to your workload.
One AI-powered Human Experience platform
Press Ganey BX is part of our flexible HX platform, so you can scale and grow as needed. Built on powerful AI, it helps you automate workflows, understand behaviors, and know how to act. So you’re ready for whatever comes next: new products, new tech, new expectations.
Win patients before they walk through your doors
