Reporting and high reliability: HRP
The road to zero harm starts here
Every safety event tells a story. And every safe day writes a better one. Report, monitor, and resolve serious safety events with our High Reliability Platform (HRP). And take real steps toward zero harm.
Improve your safety event reporting
Simplify and streamline safety event reporting
Track serious safety events in less time. With the High Reliability Platform, you can monitor data, report events, receive real-time alerts, spot trends, and share insights—quickly, confidently, and all in one place.
- Get started today: With ready-to-go forms, dashboards, and analytics.
- Cut manual labor with AI: Automate classification, analysis, and action with powerful AI tools—accelerating your path to zero harm.
- Join 400K+ users: Be one of the leading organizations that trust us to make safety reporting easier, faster, and more effective.
Your all-in-one safety command center
Expertly validated modules
Forms, workflows, real-time alerts, root cause analysis, and enterprise-level action planning help you manage safety event reporting, quality, compliance, and learning and improvement. Each module promotes transparency and collaboration across teams, breaking down silos and improving safety outcomes for all.
On-the-move app
Report concerns on the go with the SMART Reporter app, embedded directly in patient charts.
Actionable dashboards
Collaborate more closely and quickly share insights with flexible,
robust, and accessible dashboards.
AI powered
Reduce event review burden with AI analysis of event descriptions to predict the level or severity of harm.
Real-time data submission
Submit data in real time from HRP to the Press Ganey PSO—no manual uploads, no mapping, no wasted time.
Alignment with EHR
Bring important details from the patient chart into safety event reports for better analysis of patient safety data with the integration between HRP and Epic.
Get your questions answered
What is a safety event reporting system?
A safety event reporting system lets healthcare staff document and report incidents, near-misses, and unsafe conditions that could harm patients or staff. It also helps organizations track patterns, flag risks, and act to prevent future harm—supporting a culture of transparency and continuous improvement.
What happens after a safety event is reported?
Once an event is reported, it enters a review process where front-line leaders and clinical safety teams assess the details, determine severity, and initiate any follow-up. Serious or repeated events might undergo a deeper analysis—like root cause analysis or system-level review—to find underlying factors and put changes in place to stop it from happening again.
How are events categorized and analyzed?
Events are categorized by type, harm level, and contributing causes using a structured taxonomy. Built-in AI simplifies the process by analyzing event descriptions to predict the level or severity of harm and prioritize events that might otherwise be missed.
Is it user-friendly for front-line staff?
Yes. Our platform is easy to use, with intuitive workflows, quick-entry forms, smart prompts, and mobile access—so front-line staff can report events in real time, without disrupting care. Designed by experts who’ve worked on the front lines, it gives your team the tools to act fast and hit their goals.
Safety products, built on AI excellence
Patient Safety Organization: PSO
Confidential space where you can share safety events and best practice with peers.
Safety consulting
Prevent patient and employee harm before it happens with our safety consultants.
Employee engagement
Measure safety culture, engagement, and more with our workforce surveys, tuned to healthcare.
