Regulatory programs
Get compliant—and confident
Get CAHPS compliant and stay ahead of CMS patient experience requirements. We know the rules—and we’ve built the tools to help you boost scores, streamline compliance, and turn data into action.
The only platform you need to own your CAHPS scores
The most comprehensive healthcare performance measurement program
Streamlined survey administration
Collect feedback by mail, digital, phone, or as a blend of all three—in line with CMS patient experience requirements. EHR and HL7 integrations let you send us new patient data right away.
Interactive dashboards
Run and schedule reports, see your CAHPS results live, and drill down into CAHPS scores across your organization. All from one dynamic online reporting platform.
Detailed benchmarks
See how your CAHPS scores stack up against others in the industry to know exactly where to focus for the biggest impact.
Protected and secure
Protect your data with industry-leading security. Our solutions are HIPAA compliant, HITRUST certified, and trusted by thousands of organizations every day—so you always know your data is safe.
Get your questions answered
What CAHPS surveys do you offer?
We offer the following CAHPS surveys:
- Inpatient HCAHPS
- HHCAHPS
- CG-CAHPS
- OAS CAHPS
- PIX (Behavioral Health Inpatient)
- Dialysis CAHPS (aka ICH CAHPS)
- ACO REACH CAHPS
- Home Health Care
- Hospice Service
- MIPS CAHPS
- Patient-Centered Medical Home Child
- CAHPS
- ED CAHPS
- IRF CAHPS
- Info Transfer PROM-PM
- LTACH
How are CAHPS surveys different from our internal patient experience surveys?
CAHPS surveys are standardized, federally developed tools for benchmarking and regulatory compliance. They’re often tied to public reporting and reimbursement programs, focusing on core patient experience areas like communication, responsiveness, and discharge information. Internal surveys, on the other hand, are typically customized and flexible to deliver real-time insights that align with your organization’s goals. While CAHPS supports external accountability, internal surveys drive the targeted, day-to-day improvements that matter to your operations.
What modes do you offer?
We offer phone, mail, and digital—or a combination of these—depending on the survey.
What experience does Press Ganey have administering CAHPS surveys?
As a CMS-approved vendor, we’ve supported thousands of healthcare organizations with CAHPS administration—from HCAHPS and HHCAHPS to CG-CAHPS and Hospice CAHPS. Our deep regulatory expertise and best-in-class survey operations keep organizations compliant, their data accurate, and their submissions on time. And we go beyond measurement—connecting CAHPS results to actionable insights that improve performance and enhance the patient experience.
How does Press Ganey help with setup?
We handle your CAHPS survey from start to finish, making the whole process seamless and compliant from day one. Our team works closely with you to determine the right sampling strategy for your organization’s structure, patient volume, and CMS requirements. We guide you through file formatting, eligibility criteria, and submission deadlines to make sure sampling is accurate and representative. We also manage all technical setup, including survey mode, contact protocols, and language preferences. Throughout the process, we make sure everything meets CMS guidelines—so you can focus on using your results to improve care and patient experience.
A patient experience suite, built on AI excellence
Patient experience surveying
Collect the feedback that fuels your mission. Engage patients and staff with scalable survey programs.
Post-discharge communications
Automate outreach, improve recovery, reduce readmission, and give your staff time to focus on care.
Patient rounding: Digital rounding
Capture feedback at the bedside with our flexible rounding tools.
Feel confident in your CAHPS compliance
