Post-discharge communications
Cut readmissions in half. Save staff time. Improve experience scores.
Care doesn’t end when patients leave the hospital—it shifts. Post-discharge communications automates outreach within 24 hours, improving recovery, reducing readmissions by up to 50%, and giving your staff time to focus on care.
A post-discharge program that works for you
Keep caring beyond discharge
Expertly validated communication protocols
Tap into decades of clinical insight to address what patients really need after discharge.
Multilingual support
Offer personalized follow-up that patients can understand in 15 different languages.
Smart dashboards
Spot trends, gaps, and wins with every patient follow-up.
Intelligent routing
Use AI to automatically route and escalate urgent issues to the right staff, right away.
Get your questions answered
What is post-discharge outreach, and why is it important?
Post-discharge outreach is an automated call to patients after they leave the hospital to make sure they understand their care plan, medications, and next steps. It helps catch complications early and prevent readmissions.
What does Press Ganey offer for post-discharge communication?
Our solution automates follow-up. It identifies patients who need support, alerts the right staff, and cuts down on manual calls—improving efficiency and the patient experience.
What makes Press Ganey’s post-discharge communication solution unique?
We’re the only provider to connect discharge follow-up to patient experience, safety, and clinical metrics in one view. So you can link patient outcomes to specific interventions.
What support is available for implementing post-discharge outreach?
Our PX and Nursing teams work with you from day one—helping you launch smoothly and keep succeeding over time.
How quickly can our organization get started?
Most clients are up and running in weeks, not months, with dedicated onboarding and clinical alignment built in.
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