Member Journey
Transform every moment into measurable impact
Capture member feedback in the moments that matter, and get real-time insights into how to fix pain points, deliver seamless, personalized experiences, and close the loop quickly. So you can improve Star Ratings, satisfaction, and loyalty.
Elevate the member experience
Insight that drive action
HX dashboard
Unified reporting on trends, drivers, and priorities.
Touchpoint modules
20+ surveys tailored to the member lifecycle.
Text analytics
Transform comments into categorized, actionable insights.
Action management
Tools to close the loop and resolve member issues quickly.
Get your questions answered
What is Member Journey?
A digital-first solution that captures member feedback across 20+ touchpoints, providing real-time insights and actions to improve satisfaction, loyalty, and Star Ratings.
How does it help improve Star Ratings?
By capturing data tied directly to CAHPS, HOS, and key Star measures, then prioritizing actions that improve those metrics.
Can we customize surveys?
Modules are pre-designed by health plan experts, ensuring compliance and comparability, but flexible enough to adapt to unique plan needs.
Is it only for large health plans?
Not at all! Member Journey is scalable for regional, national, Medicare, Medicaid, commercial, and specialty plans.
A health plan suite, built on insights and action
Net promoter score
Get a reliable view of member loyalty to measure, analyze, and improve loyalty and experience in one program.
Medicare CAHPS
Ensure regulatory compliance—from sample validation to survey administration and reporting—while unlocking insights that directly impact member experience.
Health Outcomes Survey
Capture Medicare Advantage members’ reports of their physical and mental health over time.
Stars Monitor
Understand the complexity of Stars math and the results of CMS changes.
Predictive analytics
See beyond survey results and model satisfaction, disenrollment risk, and key CAHPS measures at the member level.
Provider verification
Take the pressure off your team with a proven, audit-ready process that ensures accuracy, supports accreditation, and improves provider directory data at scale.
Behavioral Health (OPMH)
Get actionable insights into outpatient mental health and substance use services, including telehealth—so you can close gaps, strengthen access, and drive meaningful outcomes.
Case Management
Capture direct member feedback and get insights into communication, helpfulness, access, and health outcomes.
Smarter listening. Stronger results.
