Listen to members. Improve every touchpoint.
Understand what members are saying—from onboarding to renewal—why they feel that way, and what to do about it. Use advanced tools like NPS, journey insights, and VoC platforms to continuously adapt experiences to drive trust, satisfaction, and growth.
Turn every member interaction into insight and impact
See every measure, every member, and every moment
From onboarding to renewal, unify feedback from every touchpoint—digital channels, call centers, service interactions, and post-visit experiences. With real-time dashboards and journey insights, you gain a full view of what members are experiencing and why it matters.
From listening to decisive action
Our advanced analytics, sentiment tracking, and predictive tools turn verbatims and journey data into clear direction. Automated alerts highlight friction points, while next-best-action recommendations guide teams to fix issues quickly and scale what’s working.
Partnering to design memorable experiences
Our dedicated health plan experts work with your teams to translate member feedback into sustainable improvements. From journey mapping to loyalty audits, we help you strengthen trust, improve satisfaction, and drive long-term retention.
Make every member interaction count
A health plan suite, built on insights and action
Member Journey
Capture member feedback in the moments that matter, and get real-time insights into how to fix pain points, deliver seamless, personalized experiences, and close the loop quickly.
Net promoter score
Get a reliable view of member loyalty to measure, analyze, and improve loyalty and experience in one program.
Medicare CAHPS
Ensure regulatory compliance—from sample validation to survey administration and reporting—while unlocking insights that directly impact member experience.
Health Outcomes Survey
Capture Medicare Advantage members’ reports of their physical and mental health over time.
Stars Monitor
Understand the complexity of Stars math and the results of CMS changes.
Predictive analytics
See beyond survey results and model satisfaction, disenrollment risk, and key CAHPS measures at the member level.
Provider verification
Take the pressure off your team with a proven, audit-ready process that ensures accuracy, supports accreditation, and improves provider directory data at scale.
Behavioral Health (OPMH)
Get actionable insights into outpatient mental health and substance-use services, including telehealth—so you can close gaps, strengthen access, and drive meaningful outcomes.
Case management
Capture direct member feedback and get insights into communication, helpfulness, access, and health outcomes.
One AI-powered human experience platform
Press Ganey health plans is part of our flexible HX platform, built to help you scale and grow. Using powerful AI, it automates workflows, predicts behavior, and guides your next steps. So you can innovate faster, outpace challenges, elevate experiences, and stay ahead of change.
Your partner in member experience excellence
