Medicare CAHPS
Meet compliance. Protect ratings.
Ensure regulatory compliance—from sample validation to survey administration and reporting—while unlocking insights that directly impact member experience.
Confidence in every measure
Built to meet every regulatory requirement
Comprehensive coverage
Execution of all mandated CAHPS surveys for Medicare Advantage, Medicaid (adult and child), and commercial plans.
NCQA and CMS certified
Approved vendor with validated sampling and methodologies to meet federal and state requirements.
Multimode data collection
Mail, phone, and web administration, with translations (Spanish, Chinese, and others as needed).
Actionable reporting
Real-time dashboards, interim survey returns, and final reporting with benchmarks and trends.
Get your questions answered
Are oversamples or augments allowed?
Yes. Oversampling is permitted, and augments can be used internally for deeper insights.
How are surveys administered?
Via a mixed-mode protocol: mail, phone, web, and required translations per CMS/NCQA guidelines.
Do CAHPS results impact Star Ratings?
Yes. Medicare CAHPS contributes directly to Stars; Medicaid and Commercial CAHPS contribute to NCQA accreditation and ratings.
A health plan suite, built on insights and action
Member Journey
Capture member feedback in the moments that matter and get real-time insights into how to fix pain points, deliver seamless, personalized experience, and close the loop quickly.
Net promoter score
Get a reliable view of member loyalty to measure, analyze, and improve loyalty and experience in one program.
Health Outcomes Survey
Capture Medicare Advantage members’ reports of their physical and mental health over time.
Stars Monitor
Understand the complexity of Stars math and the results of CMS changes.
Predictive analytics
See beyond survey results and model satisfaction, disenrollment risk, and key CAHPS measures at the member level.
Provider verification
Take the pressure off your team with a proven, audit-ready process that ensures accuracy, supports accreditation, and improves provider directory data at scale.
Behavioral Health (OPMH)
Get actionable insights into outpatient mental health and substance use services, including telehealth—so you can close gaps, strengthen access, and drive meaningful outcomes.
Case management
Capture direct member feedback and get insights into communication, helpfulness, access, and health outcomes.
Your partner in CAHPS excellence
