Stay compliant. Protect revenue. Build trust.
Manage CAHPS, QHP, and HOS requirements seamlessly—while protecting payments, uncovering growth opportunities, and turning compliance into your competitive advantage.
From compliance to competitive advantage
Unify regulatory survey data for a complete view
Bring all your compliance measures together—from CAHPS and HOS, to QHP and more—across Medicare, Medicaid, and commercial lines. With centralized dashboards, you gain consistent visibility into performance, compliance, and member sentiment across every contact and segment.
From mandated surveys to meaningful insights
Our advanced analytics and Stars expertise transform regulatory survey data into actionable intelligence. Predictive models and drill-down analytics highlight where members experience friction, anticipate risks to ratings, and guide your next steps—so compliance becomes a driver of revenue protection and performance improvement.
Trusted partners in compliance and growth
With decades of experience executing CMS and state-mandated programs, our regulatory experts work alongside your team to ensure confident compliance and turn requirements into opportunities. From survey optimization and Stars action planning to benchmarking and training, we help you elevate member experience and strengthen trust.
From compliance to confidence
A health plan suite, built on insights and action
Member Journey
Capture member feedback in the moments that matter, and get real-time insights into how to fix pain points, deliver seamless, personalized experiences, and close the loop quickly.
Net promoter score
Get a reliable view of member loyalty to measure, analyze, and improve loyalty and experience in one program.
Medicare CAHPS
Ensure regulatory compliance—from sample validation to survey administration and reporting—while unlocking insights that directly impact member experience.
Health Outcomes Survey
Capture Medicare Advantage members’ reports of their physical and mental health over time.
Stars Monitor
Understand the complexity of Stars math and the results of CMS changes.
Predictive analytics
See beyond survey results and model satisfaction, disenrollment risk, and key CAHPS measures at the member level.
Provider verification
Take the pressure off your team with a proven, audit-ready process that ensures accuracy, supports accreditation, and improves provider directory data at scale.
Behavioral Health (OPMH)
Get actionable insights into outpatient mental health and substance-use services, including telehealth—so you can close gaps, strengthen access, and drive meaningful outcomes.
Case management
Capture direct member feedback and get insights into communication, helpfulness, access, and health outcomes.
One AI-powered Human Experience platform
Press Ganey health plans is part of our flexible HX platform, built to help you scale and grow. Using powerful AI, it automates workflows, predicts behavior, and guides your next steps. So you can innovate faster, outpace challenges, elevate experiences, and stay ahead of change.
Your partner in confident compliance
