Behavioral Health: Outpatient Mental Health Survey (OPMH)
Measurement built for today’s behavioral health realities
Get actionable insights into outpatient mental health and substance-use services, including telehealth—so you can close gaps, strengthen access, and drive meaningful outcomes.
Elevate behavioral health performance
Features built for modern behavioral health
Modern survey
Built on AHRQ’s 2024 CAHPS design, covering outpatient mental health and substance-use care.
Multimode delivery
Engages diverse populations through web, phone, and mail options to boost accessibility and response rates.
Proprietary Your Health Plan domain
Exclusive to Press Ganey, providing insight into member experiences with their health plan’s behavioral health support.
Continuous listening methodology
Drives real-time service improvements and responsiveness to emerging needs.
Integrated reporting
Web-based dashboards highlight themes like access, communication, and engagement, with cross-survey insights across Press Ganey’s HX platform.
Benchmarking power
Compare performance confidently across peer health plans to track progress and identify opportunities.
Get your questions answered
How is OPMH different?
Other products haven’t kept pace with modern behavioral healthcare. OPMH reflects today’s realities like telehealth, integrated services, and patient-centered care goals.
Can the survey be customized for my plan?
Yes. In addition to CAHPS OPMH content, our proprietary Your Health Plan domain provides plan-specific insights.
How often can we collect feedback?
We encourage continuous listening, so you always have timely insights to drive improvements.
What reporting is available?
Integrated dashboards, benchmarks, and exportable reports for executives and operational teams.
A health plan suite, built on insights and action
Member Journey
Capture member feedback in the moments that matter and get real-time insights into how to fix pain points, deliver seamless, personalized experience, and close the loop quickly.
Net Promoter Score
Get a reliable view of member loyalty to measure, analyze, and improve loyalty and experience in one program.
Medicare CAHPS
Ensure regulatory compliance—from sample validation to survey administration and reporting—while unlocking insights that directly impact member experience.
Health Outcomes Survey
Capture Medicare Advantage members’ reports of their physical and mental health over time.
Stars Monitor
Understand the complexity of Stars math and the results of CMS changes.
Predictive Analytics
See beyond survey results and model satisfaction, disenrollment risk, and key CAHPS measures at the member level.
Provider Verification
Take the pressure off your team with a proven, audit-ready process that ensures accuracy, supports accreditation, and improves provider directory data at scale.
Case Management
Capture direct member feedback and get insights into communication, helpfulness, access, and health outcomes.
Behavioral health, reimagined
