Case studies

Learn how Press Ganey helps healthcare organizations improve the experience of care for patients, employees, and members.

Case Study

Elevating the patient experience with a digital patient and family advisory council

Elevating the patient experience with a digital patient and family advisory council

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Using the patient voice to drive continuous growth

Using the patient voice to drive continuous growth

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A rising tide of safety lifts all patients and employees

A rising tide of safety lifts all patients and employees

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Points of light 2025

Points of Light 2025

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A data-driven approach to coaching makes all the difference

A data-driven approach to coaching makes all the difference

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Improving healthcare access, in any language

Improving healthcare access, in any language

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The secret to employee engagement and retention

The secret to employee engagement and retention

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Turning continuous listening into ongoing employee engagement

Turning continuous listening into ongoing employee engagement

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How authentic reviews put this academic medical center back in control of their own story

How authentic reviews put this academic medical center back in control of their own story

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How authentic reviews put this academic medical center back in control of their own story

How authentic reviews put this academic medical center back in control of their own story

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A midwestern health network keeps its eyes trained on safety

A Midwestern health network keeps its eyes trained on safety

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Usa health’s journey to high reliability

USA Health’s journey to high reliability

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How a global health plan earned $21m in revenue through nps

How a global health plan earned $21M in revenue through NPS

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Improving patient experience through partnerships

Improving patient experience through partnerships

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How st. Claire regional medical center prioritizes compassion

How St. Claire Regional Medical Center prioritizes compassion

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How a midwest health plan improves the patient experience for millions of members

How a Midwest health plan improves the patient experience for millions of members

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How AdventHealth mastered deep social listening and increased review volume 307% in one year

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How ecu health crowdsources employees to connect with staff and boost engagement

How ECU Health crowdsources employees to connect with staff and boost engagement

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4 systemic changes that drive zero harm and just culture

4 systemic changes that drive zero harm and just culture

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Press ganey’s rapid improvement strategy lifts a northeastern plan to the sweet spot of 4. 5 stars

Press Ganey’s rapid improvement strategy lifts a Northeastern plan to the sweet spot of 4.5 stars

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Vanderbilt’s dynamic, data-driven approach to personalizing care

Vanderbilt’s dynamic, data-driven approach to personalizing care

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How a mid-atlantic academic medical center improves its response to errors

How a mid-Atlantic academic medical center improves its response to errors

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Baptist Health South Florida increases review volume by 376% and boosts overall star rating

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Virtua health’s culture of belonging transcends work locations and backgrounds

Virtua Health’s culture of belonging transcends work locations and backgrounds

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How health first uses survey data to improve patient experience

How Health First uses survey data to improve patient experience

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Empowering and engaging employees at emory health

Empowering and engaging employees at Emory Health

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How Baptist Health increased review volume by 320% in six months

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How UF Health Jacksonville’s online rating jumped 1½ stars in one month

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Northwell health’s consumer-first digital strategy

Northwell Health’s consumer-first digital strategy

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Five agile marketing tips to promote your brand

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How Goshen Health built a single source of truth for seamless listings and reputation management

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Driving medical practice improvement through survey optimization and analytics

Driving medical practice improvement through survey optimization and analytics

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Unc health: responding to the market through a dynamic approach to surveying

UNC Health: Responding to the market through a dynamic approach to surveying

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Connecting patients with care

Connecting patients with care

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How a leading pharma company streamlines specialist access

How a leading pharma company streamlines specialist access

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Utilizing key drivers for focused improvement during tumultuous times

Utilizing key drivers for focused improvement during tumultuous times

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Adding value one step at a time

Adding value one step at a time

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Utilizing key drivers for focused improvement during tumultuous times

Utilizing key drivers for focused improvement during tumultuous times

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Driving medical practice improvement through survey optimization and analytics

Driving medical practice improvement through survey optimization and analytics

Case Study

Adding value one step at a time

Adding value one step at a time

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How joe dimaggio children’s delivers award-winning px

How Joe DiMaggio Children’s delivers award-winning PX

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How Nebraska Medicine builds patient trust one star rating at a time

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