Meeting patients where they are

Discover how Vanderbilt Health partnered with Press Ganey to meet patients where they already are—using MyChart to reimagine how feedback is captured, amplified, and acted on. What began as a strategy to improve survey response rates quickly evolved into a smarter, more inclusive listening approach that brings forward new and younger patient voices. By embedding feedback directly into the care experience, Vanderbilt didn’t just make it easier for patients to respond—it built a more connected, real-time feedback loop that empowers teams to act faster, deepen engagement, and continuously improve the human experience across every touchpoint.