Understanding equity gaps through patient listening

Webinar synopsis:

Many organizations identify equity gaps in their patient experience scores but struggle to understand what’s truly causing those differences. Often, the best way to gain clarity is to create a pathway for deep, intentional listening.

Join this equity partnership webinar to learn how semi-structured interviews can reveal meaningful insights into patients’ lived experiences. Dr. Leslie Wright-Brown will share her work involving qualitative interviews with African American patients. She’ll shed light on the universality of what patients say they need, and the differences in how they experience those needs being met.

What you will take away

• How semi-structured interviews reveal the nuances of patients’ lived experiences that surveys alone can miss
• How patients often share the same needs, but experience and receive care differently across populations
• Why deeper, more intentional listening is key to understanding equity gaps