Beyond the quick win: Advancing employee engagement with a centralized feedback strategy

How Florida’s leading academic health system decreased employee turnover by 34% by partnering with Press Ganey

Florida’s leading non-profit health system has grown significantly in the last decade, expanding from one hospital and 17 locations to six hospitals and 150 locations. As a result, the organization has doubled its number of employees since 2017.

Maintaining employee engagement during a growth phase is always difficult— and the organization saw early signs of challenges in this area even before the rapid expansion. In 2016, the system ranked in the 40^th percentile for employee engagement among peer institutions in the Press Ganey benchmarking database—which prompted a journey to improve their ranking.