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Redefining patient listening to build the most loyal patient base in New York State

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How Northwell Health innovated with Press Ganey to make patients’ lives easier

Northwell Health is the largest healthcare provider in New York State, with 28 hospitals, 22,000 nurses, and 13,500 providers. Its 104,000 employees serve over 13 million people every year in the New York metro area and Connecticut.

Northwell takes pride in giving patients the easiest experience possible and made a system-wide commitment to leverage advanced technologies, particularly AI, to achieve this. Expanding its partnership with Press Ganey in April 2024, Northwell is doubling down on delivering effortless, patient-centered care by addressing critical friction points for patients.