People don’t want to be measured. They want to be seen and heard.
Press Ganey was founded on a simple belief: that when we listen to people, we can make their lives easier. For over 40 years, we’ve helped organizations understand experience—how people feel, what they need, and what matters in the moments that define trust.
In the 2020s, we enriched our healthcare vision to bring in a more comprehensive Human Experience (HX) philosophy, taking the best of how brands interact with their people, customers, members, and stakeholders in every industry.
Along the way, we continued acquiring capabilities to accelerate that evolution.
Forsta
A global leader in CX and market research technology. This allowed us to weave research-grade methodologies, cross-industry expertise, and connectivity across experience domains.
Forsta itself brings a stellar list of legacy expertise from Rio SEO, Confirmit, FocusVision, and Dapresy.
InMoment
A leading integrated CX, natural language processing, conversational intelligence, and reputation management platform. Also built on the strength of MaritzCX, Wootric, Lexalytics, and ReviewTrackers.
Hyperlift Logic
This move created a Stars Center of Excellence, marrying predictive Stars performance analytics with member experience insights.
Today, we don’t just listen—we connect data, emotions, systems, and people. Our HX platform unites feedback across customers, employees, members, and patients.
As Press Ganey scaled, we complemented our organic evolution with select acquisitions to deepen our capabilities.
NarrativeDx
A natural language processing (NLP) platform built for healthcare—helping us go beyond structured responses into rich, unstructured voice analysis.
Doctor.com
Bolstered our digital front-end capabilities (provider directories, online booking, visibility).
SPH Analytics
Added expertise in member experience and Stars improvement, especially for health plan clients.
Morehead Associates
Expanded our platform to include industry-leading physician and employee engagement analytics, strengthening our ability to improve experiences for patients and caregivers alike.
During this decade, Press Ganey’s role shifted from a patient feedback company to a trusted advisor in strategy, operations, and culture transformation across clinical, workforce, and experience domains.
Press Ganey began helping clients build internal cultures to improve the patient experience and deliver human-centered care, including safety, employee engagement, and nursing excellence.
NDNQI®
We acquired NDNQI® to strengthen the link between nursing quality and patient experience.
And we continued development of benchmarking and advisory services to convert feedback into change.
Press Ganey was founded in 1985 by Irwin Press and Rod Ganey, two professors at the University of Notre Dame in South Bend, Indiana.
We supported hospitals and health systems in elevating the voice of patients, helping them recognize that listening is fundamental to improving care.
We’ve listened to billions of voices—and translated that into impact. More than 41,000 organizations in over 100 countries rely on us to connect operations and outcomes, people and performance.
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