Patient experience surveying

Understand the individual. Delight the masses.

See the patient experience from every angle, with scientifically validated surveys and unrivaled national benchmarks. Know what matters most to patients, so you can reduce friction, anticipate needs, and elevate care across the journey.

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Patient experience surveying, simplified

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From compliance to confidence

For decades, we’ve set the standard in patient experience surveying and CAHPS compliance. From survey distribution to CMS submission to your improvement initiatives, we help you turn insight into sustainable action.

Faster CAHPS compliance: Manage everything in one place—from data collection to CMS submission—and free up time to focus on improvement.
Certified secure: HIPAA compliant, HITRUST certified, and SOC-2 certified for total peace of mind.
One powerful platform: Manage every regulatory program in a single place and focus on strategies that drive performance.

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Patient experience surveying

Survey rigor

Surveys powered by decades of research and scientific rigor, so they’re valid, reliable, and fair across every care setting. Use industry-trusted methods and technology to deliver decision-ready insights leaders can act on.

Multi-mode administration

Reach patients on their terms—text and email—for faster responses and more precise insights, captured in real time.

Interactive dashboards

Pre-built landing pages and dashboards connect metrics across domains to surface high-level trends and correlations. Dashboards automatically update with every fresh wave of data, so you know what’s happening, as it happens, 24/7.

Detailed benchmarks

Data from more than 41,000 hospitals and clinics. 7.5B patient encounters. 5M interactions per day. Get the context you need to understand your results.

Privacy and security

Every day, thousands of clients trust us with their data—and we take that responsibility seriously. Our solutions are HIPAA compliant and HITRUST certified, so you know your data is always in good hands.

Get your questions answered

Why should I choose Press Ganey for patient experience surveying?

With Press Ganey, you get more than a survey vendor—you get a strategic partner committed to advancing the Human Experience of healthcare.

We’re the industry leader in patient experience measurement, trusted by thousands of healthcare organizations nationwide. We combine unmatched expertise in survey design with the nation’s largest benchmarking database, providing the context to understand your results and set realistic improvement goals.

Beyond compliance, we partner with you to uncover the drivers of patient loyalty, safety, and trust—turning feedback into clear actions that improve outcomes.

What types of surveys do you offer?

We offer the following CAHPS surveys:

Inpatient HCAHPS

HHCAHPS

CG-CAHPS

OAS CAHPS

PIX (Behavioral Health Inpatient)

Dialysis CAHPS (aka ICH CAHPS)

ACO REACH CAHPS

Home Health Care

Hospice Service

MIPS CAHPS

Patient-Centered Medical Home

Child CAHPS

ED CAHPS

IRF CAHPS

Info Transfer PROM-PM

LTACH

We offer the following proprietary surveys:

Ambulatory Surgery

Assisted Living

Dental

ED

Home Health

Home Medical Equipment

Hospice

Hospital at Home*

Hospitalist

Independent Living

Inpatient

Inpatient Behavioral Health

Inpatient Pediatrics

Inpatient Rehab

Med Practice

Med Practice Telemedicine

NICU

Nursing Home

Outpatient Behavioral Health

Outpatient Oncology

Outpatient Rehab

Outpatient Services

Peds Emergency
Urgent Care

How are patient experience surveys administered?

Surveys can be delivered through mail, phone, email, text, apps, web-based platforms, and more—to meet patients where they are and increase response rates.

We also help you choose the right sampling strategy to ensure results are statistically valid and representative.

What types of patient experience surveys are available?

Organizations can conduct regulatory surveys (such as CAHPS, required by CMS) and nonregulatory surveys tailored to specific settings, service lines, or patient populations.

Together, these surveys provide a holistic view of the patient journey and help you target improvement efforts.

How do healthcare leaders use survey results to drive improvement?

Our platform aggregates and analyzes survey data to highlight what really drives patient loyalty and shapes outcomes.

Leaders use these insights to guide improvement initiatives, coach staff on communication and care practices, and track progress over time.

Many organizations also benchmark their results against national results to understand performance relative to peers.

How do I design my patient experience survey?

Designing an effective patient experience survey starts with clear goals—like meeting regulatory requirements, understanding specific care settings, or capturing the full patient journey.

We partner with healthcare organizations to tailor survey design to their unique needs. Our experts guide you through sampling strategy, question selection, and survey format to ensure you capture meaningful, representative feedback.

We also bring decades of benchmarking data, so you can see how your results stack up nationally and can identify factors that most influence loyalty, trust, and outcomes.