Transform performance. Protect revenue. Elevate experience.
Health plans face mounting pressures, from evolving government requirements and shrinking margins to rising member expectations. Press Ganey’s consulting team combines regulatory expertise with decades of member experience leadership to help you improve member experience, boost Stars performance, protect revenue, and drive sustainable growth.
How we help you
Turn data into action
Unlock the “why” behind member experience and quality performance with deep subject matter experts, predictive analytics, simulations, and survey insights that highlight risks and opportunities.
Protect Star Ratings and revenue
Build strategies that anticipate regulatory shifts, stabilize performance across contracts, and safeguard bonus payments.
Improve member trust and retention
Use journey mapping and disenrollment analytics to identify friction, reduce churn, and deliver more equitable experiences.
Strategic guidance. Measurable results.
Discover our experience products
HX platform
A unified hub for listening, analyzing, and acting on feedback across patients, employees, customers, and members.
Press Ganey AI
Harness AI-powered insights from unstructured feedback to uncover themes and root causes faster.
Your partner in performance, experience, and growth
