Predictive analytics
Turn data into predictions that drive action
See beyond survey results, and model satisfaction, disenrollment risk, and key CAHPS measures at the member level. Identify at-risk cohorts and seize opportunities to improve satisfaction, boost Stars, and increase retention.
Intelligence that drives growth
Predictive power that scales with your plan
Cohort builder
Segment members by predicted satisfaction, disenrollment risk, or CAHPS outcomes.
Custom modeling
Tailored models built for each client—not generic templates.
Actionable predictions
Forecasts across satisfaction, survey response, and care gap closure.
HX platform integration
Modern, SaaS-based platform with intuitive dashboards.
Get your questions answered
Is this the same as Impact Analytics?
Yes. We renamed the product “Predictive Analytics” to more clearly reflect its value.
What surveys can we use?
You can use most satisfaction surveys, but Medicare CAHPS and HOS require the use of mock surveys for predictive modeling.
What other data do we need?
You can use enrollment, claims, and service data along with survey results to generate predictions.
Who uses Predictive Analytics?
Stars, quality, and marketing teams use it to improve satisfaction, retention, and ratings—supported by Press Ganey consultants when needed.
A health plan suite, built on insights and action
Member Journey
Capture member feedback in the moments that matter and get real-time insights into how to fix pain points, deliver seamless, personalized experience, and close the loop quickly.
Net promoter score
Get a reliable view of member loyalty to measure, analyze, and improve loyalty and experience in one program.
Medicare CAHPS
Ensure regulatory compliance—from sample validation to survey administration and reporting—while unlocking insights that directly impact member experience.
Health Outcomes Survey
Capture Medicare Advantage members’ reports of their physical and mental health over time.
Stars Monitor
Understand the complexity of Stars math and the results of CMS changes.
Provider verification
Take the pressure off your team with a proven, audit-ready process that ensures accuracy, supports accreditation, and improves provider directory data at scale.
Behavioral Health (OPMH)
Get actionable insights into outpatient mental health and substance-use services, including telehealth—so you can close gaps, strengthen access, and drive meaningful outcomes.
Case management
Capture direct member feedback and get insights into communication, helpfulness, access, and health outcomes.
Predict what’s next. Act now.
