Strengthen Stars and regulatory success
Get deep insight into member experiences and actionable strategies for improvement. Unlock member-level data, uncover root causes, and prioritize actions that improve quality, elevate experience, and drive growth.
Unified view. Stronger performance.
Unify all your Stars and regulatory data
Bring together Stars, CAHPS, HOS, quality, and other performance measures into one unified view. With member-level data, always-on monitoring, and drill-down dashboards, you see the full Human Experience, from enrollment and access to service interactions, across every line of business.
From performance data to prioritized action
Our advanced analytics, simulations, and regulatory experience transform complex reporting into clear strategies. Predictive modeling highlights risks before they impact ratings, while CAHPS digital pulse and Medicaid Monitor uncover the moments that matter. You’ll know exactly where to focus resources to improve outcomes and Star Ratings.
Partners in elevating quality and growth
Press Ganey has 40+ years of guiding health plans through Stars and regulatory programs. Our experts partner with you to design strategies that deliver measurable progress. From simulations and equity benchmarking to Stars action planning, we help you strengthen compliance, improve member experience, and accelerate growth.
Elevate quality through insight
A health plan suite, built on insights and action
Member Journey
Capture member feedback in the moments that matter, and get real-time insights into how to fix pain points, deliver seamless, personalized experiences, and close the loop quickly.
Net promoter score
Get a reliable view of member loyalty to measure, analyze, and improve loyalty and experience in one program.
Medicare CAHPS
Ensure regulatory compliance—from sample validation to survey administration and reporting—while unlocking insights that directly impact member experience.
Health Outcomes Survey
Capture Medicare Advantage members’ reports of their physical and mental health over time.
Stars Monitor
Understand the complexity of Stars math and the results of CMS changes.
Predictive analytics
See beyond survey results and model satisfaction, disenrollment risk, and key CAHPS measures at the member level.
Provider verification
Take the pressure off your team with a proven, audit-ready process that ensures accuracy, supports accreditation, and improves provider directory data at scale.
Behavioral Health (OPMH)
Get actionable insights into outpatient mental health and substance-use services, including telehealth—so you can close gaps, strengthen access, and drive meaningful outcomes.
Case management
Capture direct member feedback and get insights into communication, helpfulness, access, and health outcomes.
One AI-powered Human Experience platform
Press Ganey health plans is part of our flexible HX platform, built to help you scale and grow. Using powerful AI, it automates workflows, predicts behavior, and guides your next steps. So you can innovate faster, outpace challenges, elevate experiences, and stay ahead of change.
Smarter insights. Stronger outcomes.
