Net promoter score
Measure, analyze, and improve loyalty and experience in one program
Get a reliable view of member loyalty and the drivers behind it. NPS pairs with CAHPS in a single program to provide the clarity you need to reduce churn, strengthen trust, and improve member experience.
Elevate experience and performance
How we take you effortlessly from data insight to action
Integrated NPS + CAHPS
Measure loyalty and experience in one program, giving leaders a unified view of member sentiment and performance. This combined approach highlights shared drivers and maximizes the impact of improvement efforts.
Key drivers analysis
Advanced statistical modeling pinpoints which factors most influence NPS and CAHPS scores. Giving you clarity on where to focus for the greatest return.
Segmentation and trending
Track promoters, passives, and detractors over time to identify shifts in loyalty. Demographic filters and trend data make it easy to spot emerging issues and opportunities.
Executive-ready reporting
Dashboards and dial-style visuals deliver at-a-glance insights for leadership teams. Reports are designed to drive alignment and enable quick decision-making.
Flexible program design
Tailor survey cadence, segmentation, and reporting to meet plan-specific needs. Methodological rigor ensures results remain valid and actionable across contexts.
Get your questions answered
How does Press Ganey’s NPS solution differ from generic survey tools?
It’s purpose-built for health plans. It pairs NPS with CAHPS in a single program, integrates validated key driver analysis, and delivers executive-ready reporting to help you act quickly and effectively.
Can the solution be tailored to our health plan’s needs?
Yes. Survey cadence, segmentation, and reporting can be configured to fit your plan’s priorities, while ensuring methodological rigor so results remain valid and actionable.
How quickly will we see results?
Dashboards update in near-real time, for timely visibility into loyalty trends and member feedback. So you can act quickly on emerging issues and service recovery.
Does the solution provide insight beyond the score itself?
Absolutely! Comment intelligence and key driver analysis reveal the “why” behind the numbers, surfacing the root causes of dissatisfaction and opportunities to strengthen loyalty.
How do insights get shared with executives and front-line teams?
With web-based dashboards, dial-style visuals, and exportable reports designed for leadership and operational teams. Everyone from executives to service teams can access insights in the format they need.
A health plan suite, built on insights and action
Member Journey
Capture member feedback in the moments that matter and get real-time insights into how to fix pain points, deliver seamless, personalized experience, and close the loop quickly.
Medicare CAHPS
Ensure regulatory compliance—from sample validation to survey administration and reporting—while unlocking insights that directly impact member experience.
Health Outcomes Survey
Capture Medicare Advantage members’ reports of their physical and mental health over time.
Stars Monitor
Understand the complexity of Stars math and the results of CMS changes.
Predictive analytics
See beyond survey results and model satisfaction, disenrollment risk, and key CAHPS measures at the member level.
Provider verification
Take the pressure off your team with a proven, audit-ready process that ensures accuracy, supports accreditation, and improves provider directory data at scale.
Behavioral Health (OPMH)
Get actionable insights into outpatient mental health and substance use services, including telehealth—so you can close gaps, strengthen access, and drive meaningful outcomes.
Case management
Capture direct member feedback and get insights into communication, helpfulness, access, and health outcomes.
Turn loyalty into measurable growth
