Exceed member expectations
Deliver the clarity, empathy, and results members want. Build trust at every touchpoint, with data-driven strategies to simplify everyday experiences, improve access, and elevate satisfaction.
We take you from data insight to action
Link the data. Unlock member intelligence.
Capture member feedback across every channel and every moment of the journey. Integrate patient and provider insights to get a 360° view of the member experience, and understand where to focus efforts first.
Turn insight into impact and value
Data without context is just noise. We combine decades of health plan knowledge with advanced analytics and simulations to identify where improvements will deliver the greatest value and make insights actionable.
Expertise you can rely on
Work with people who know your world. We partner with health plans nationwide, establishing benchmarks and applying lessons learned from the industry’s highest performers. With our guidance, you gain not just expertise, but a proven path to meaningful improvement.
Expertise and client experience, in numbers
U.S. health plan members are covered by the plans we support:
98%
Highest-rated plans powered by Press Ganey:
100%
Patient and member voices captured and analyzed with Press Ganey every year:
1B
Transform feedback into measurable impact
A comprehensive suite of Health Plan tools
Voice of customer
Bring together every voice, touchpoint, and outcome to understand what shapes member experiences. Take confident action to improve performance across the journey.
Regulatory
Stay ahead of regulations with analytics and expert guidance that safeguard compliance and strengthen member relationships.
Stars and regulatory performance improvement
From Stars to CAHPS and beyond, turn performance insight into a competitive advantage. Predict risks, target improvements, and drive measurable gains in quality, satisfaction, and growth.
Provider and network performance
Build stronger networks that connect members to care with confidence. By aligning provider experience, access, and compliance, you create seamless journeys that improve satisfaction and outcomes.
Clinical quality
Turn quality measurement into meaningful improvement. Combine real-world insights, analytics, and expert partnership to elevate care, close gaps, and build programs that earn trust and accreditation.
Partner with healthcare leaders who know your world
From day one, we become an extension of your organization. Our in-house nurses, clinicians, patient experience leaders, and safety specialists are always here to help. They’re ready to guide you to the right insights, support your strategy, and drive measurable action. So you unlock greater ROI, faster.
One AI-powered Human Experience platform
Press Ganey health plans is part of our flexible HX platform, built to help you scale and grow. Using powerful AI, it automates workflows, predicts behavior, and guides your next steps. So you can innovate faster, outpace challenges, elevate experiences, and stay ahead of change
Build trust through every member interaction
