Reputation
Build and boost your reputation online
Transform reviews into an opportunity to authentically connect with consumers. So you can build trust, protect your brand, and improve loyalty and growth.
Your one-stop shop for reputation management
Reputation management made easy
Extensive review platform partner network
Manage and respond to reviews across third-party platforms from one solution.
AI-drafted responses
Lighten the load with AI-drafted responses that are relevant, professional, and industry-specific.
AI-powered sentiment analysis
Make sense of qualitative data and identify trends in reviews with industry-honed accuracy.
Multi-level reputation insights
Track reputation performance at the brand, location, and provider level.
Configurable user roles
Protect privacy and keep your team focused with multiple user roles—and the flexibility to turn visibility, features, and permissions on or off.
Compliance-friendly response workflows
For highly regulated industries, save approved language as templates your team can turn to again and again.
Get your questions answered
How will responding to reviews improve consumer loyalty and lead to growth?
Engaged brands that consistently respond to reviews see stronger consumer sentiment. A tool that tracks reviews and measures sentiment helps you create smart strategies that improve your ratings and increase review volume across key sites.
How will reviews help consumers who use AI tools and generative search features find me?
Google AI mode and tools like ChatGPT fold consumer reviews from third-party sites into their results. Taking control of your reputation—through campaigns and thoughtful responses—helps shape how your brand shows up in these increasingly influential channels.
How do I respond to negative reviews?
Negative reviews can be an opportunity to connect with consumers, show compassion, and even improve their experience. We recommend you prioritize negative feedback—acknowledging the consumer experience and offering to move the conversation offline. This simple act can go a long way to show empathy and build trust and credibility with future consumers browsing your reviews.
A BX suite built on AI excellence
Listings management: Listings
Manage and update your business information across the web from a single location.
Review publishing: Transparency
Build consumer trust by sharing first-party ratings and comments as testimonials on your website and other online profiles.
Review requesting: Campaigns
Grow your online reputation by automatically requesting reviews from all of your customers.
Market intelligence: Market navigator
Measure and analyze brand awareness and perception for the brand and service line levels for specific geographic markets using syndicated research.
Take control of your online reputation
