One AI-powered Human Experience platform. Infinite potential.
Know how people act and feel toward your organization now—and how they will in the future. Then adapt, streamline, and innovate to deliver unparalleled care and the best human experiences.
Leading industry expertise
Leader in the
Voice of Customer Platforms Magic Quadrant
2025
Leader in Text Mining
and Analytics Platform Wave
2024
Best ROI Enterprise
Experience Management
2025
Leaders in Conversational Intelligence
2025
Turbocharge the Human Experience, patient experience, employee experience, member experience, brand experience
Human Experience, patient experience, employee experience, member experience, brand experienceThe only platform built to listen, understand, and improve every part of people’s experience with your organization. From first impression to advocacy.
Stop looking at data in black and white. See it in full color.
Listen across every channel, perspective, and format. Analyze and visualize every byte of data with pinpoint accuracy. See how each moment shapes the next—and why it matters.
Insight to action—in seconds
Stop searching for insights—have them come to you. Use AI to constantly analyze data, summarize patterns, automate responses, and recommend what to do next.
Fast-forward at full speed
Our industry experts understand your pain points, risks, and opportunities. They’ll help you unlock insights, guide strategy, set benchmarks, and share best practices. So you can prioritize and deliver the results that matter most
One platform for every experience
Turn data into insight—and insight into action
Gather
Capture and connect experience data from all channels, perspectives, and formats.
Analyze
Know exactly where to focus for the biggest impact by combining artificial and human intelligence.
Visualize
Deliver role-based insights that drive instant engagement and action.
Act
Use agentic AI and workflows to enhance outcomes for individuals and segments.
Partner with experts who know your world
We don’t just hand you software and walk away. We form deep partnerships and become an extension of your team. Our in-house support team was built to handle complex, large-scale transitions with speed and ease.
And we have experts in every industry we serve, ready to help you get to the insights, guide your CX strategy, and take measurable action. So you can unlock ROI faster.
Secure, reliable, ahead of what’s next
Future-proofed
We continue to invest in and partner with leading technology providers like Microsoft to keep you—and us—ahead of what’s next.
Industry-leading data protection
Many of the world’s biggest healthcare providers and payors trust us to handle and protect their most sensitive data.
Integrate like never before
The HX platform connects seamlessly with your systems and tools so you can unify all your data—health records, experiences, financials, and more—in one place.
Human Experience insights and successes
Know Human Experience.
See the impact.
