Resource → White Papers • Added on Nov 7, 2016
A patient's perception of hospital cleanliness is highly correlated with multiple safety, quality, and experience measures.
Resource → White Papers • Added on Oct 25, 2016
Insights in this paper reveal targeted strategies for increasing staff engagement and identify work-unit tiering as key to developing sustainable improvement plans.
Resource → White Papers • Added on Oct 19, 2016
Insights in this paper demonstrate how Boards and their management can drive improvement based on metrics that advance the safety, quality and experience of care.
Resource → White Papers • Added on Sep 14, 2016
Insights in this paper demonstrate how segmented patient data help health care organizations improve performance and gain a sustainable, competitive advantage.
Resource → White Papers • Added on Jul 27, 2016
An overview of HPI's proprietary Safety Event Classification (SED) and Serious Safety Event Rate (SSER) to provide a consistent methodology for measuring patient harm and improvement in reducing patient harm.
Resource → White Papers • Added on Mar 22, 2016
As Health Care Moves from Volume to Value, the Streams of Quality are Coming Together. Findings will help you better understand the implications of the industry shift toward value and how your organization can effectively respond to consumer-driven market pressures.
Resource → White Papers • Added on Feb 4, 2016
Insights in this paper demonstrate how utilizing CBS enables organizations to gain a competitive advantage through robust data collection.
Resource → White Papers • Added on Jan 14, 2016
Resource → White Papers • Added on Nov 10, 2015
This paper outlines six transformational principles that will help health care entities transform culture and improve patient safety.
This report examines the impact of work environment on key performance measures.
Resource → White Papers • Added on Oct 13, 2015
Research and case studies presented in this paper detail insights on how improving ED patients' perceptions of emergency care can help you improve overall organizational performance.
Resource → White Papers • Added on Sep 17, 2015
This report is designed to provide health care executives interested in pediatrics with strategies to integrate patient- and family-centered care into clinical operations and culture.
Resource → White Papers • Added on Jul 13, 2015
This report identifies the common characteristics that contributed to success for three early adopters.
Focusing on employee and physician engagement can help your organization boost patient experience of care ratings, improve quality of care and optimize value-based payments.
This paper focuses on why providers should focus on measuring what matters to patients, identifying unmet needs and improving performance to better meet those needs.
Resource → White Papers • Added on Mar 24, 2015
Learn to how to focus your organization's efforts on quality, safety and experiences that can build value for patients in the new health care marketplace.
Resource → White Papers • Added on Mar 3, 2015
This report provides insight into key findings from the EDCAHPS Early Adopter Study and highlights factors that influence a patient's likelihood to recommend their provider and hospital.
Resource → White Papers • Added on Jan 19, 2015
The paper discusses the six themes that emerged from this exercise and how providers can use these themes to target improvement activities.
Resource → White Papers • Added on Oct 20, 2014
This report offers guidance for using analytics to positively impact the patient experience and deliver true patient-centered care.
Resource → White Papers • Added on Dec 10, 2013
To help medical groups understand and reduce their vulnerability, Press Ganey has identified the risk factors that define patient subgroups with varying levels of loyalty to their physicians and medical practices. Based on these risk factors, Press Ganey developed and validated an algorithm that can be used by medical groups to benchmark their expected risk of patient attrition and to develop appropriate intervention strategies. This model can be used to profile individual clinicians, as well as entire medical practices, on their proportions of at-risk patients and focus efforts to enhance patient loyalty.
Resource → White Papers • Added on May 7, 2013
STUDY SHOWS NURSE COMMUNICATIONS POSITIVELY IMPACTS OTHER CARE DIMENSIONS
In this recent white paper from our Performance Insights series, Press Ganey researchers identify Communication with Nurses as a “rising tide” measure within the value-based purchasing (VBP) framework.
Resource → White Papers • Added on Mar 27, 2013
A FRAMEWORK FOR REDEFINING AND IMPROVING THE PATIENT EXPERIENCE
In an increasingly competitive environment for reimbursement dollars, health care organizations require innovative, actionable insights to drive improvement. Press Ganey’s 2013 Strategic Insights: Targeted Performance Improvement report addresses the importance of listening to the voice of every patient as a critical component to improving the overall patient experience. Through deeper data capture, in combination with advanced analytics, organizations have the ability to adopt this new approach and recognize true performance improvement.