Support Consumer Choice

Improve patient acquisition, advance brand reputation and drive patient loyalty.

As consumers increasingly seek and share reviews online, organizations that embrace transparency and leverage online feedback can enhance patient acquisition, brand reputation, and loyalty. Press Ganey helps build consumer trust and support consumer choice with reliable online ratings, robust comments and powerful analysis of online patient comments with closed loop feedback. By sharing validated patient comments, our solutions support patients with information to select the right physician for their needs.

Health care consumers regularly research providers and share feedback about physician interactions online. In this digital marketplace, online reviews now affect the decision to choose a physician more than traditional marketing efforts and word of mouth. Despite having a referral or recommendation from family or friends, consumers will seek additional information online to validate their choice. Press Ganey’s end-to-end transparency solution publishes robust star ratings and comments to your site with a validated source of reliable data that physicians and consumers can trust. By growing the number of positive reviews with verified patient experience survey ratings and comments on your site, your organization can build trust and enhance online presence. Press Ganey Consumer Analytics, powered by Binary Fountain, combines data across online feedback and patient experience surveys, identifies key themes and provides context to reinforce or adjust behavior with powerful natural language processing (NLP) algorithms. Organizations can evaluate information and engage in real-time conversations as data are posted.
Read More

Key Benefits



reliable star ratings and robust comments.



comment themes with powerful natural language processing (NLP).



physician and consumer trust with verified patient experience surveys.

The Latest in Patient Experience


Supporting Patient Choice Through Transparency

The Supporting Patient Choice Through Transparency video features Chrissy Daniels, Partner, Medical Practice Solutions discussing online reviews and how publishing verified patient comments supports health care consumers.

Read More
All Patient Experience Resources

Partner with Press Ganey

Speak with a health care leader about advancing your transformational journey.