Engage Patients to Understand Needs

Ask the right questions for deep insights to understand key drivers of experience and loyalty across the patient journey.

Providing every patient an opportunity to have a voice in their care builds and important dialogue and increases the opportunities to get an actionable understanding of performance. Press Ganey strengthens patient-provider relationships with a comprehensive survey approach that enables real-time feedback and performance benchmarks, leveraging state-of-the-art survey methodology across the continuum of care. Our flexible survey approach captures relevant, meaningful insights and comments to improve care delivery to better meet patient needs, improve performance and build loyalty.

Engage all patients in meaningful dialogue with targeted surveys that capture deeper data, deliver powerful insights and pinpoint improvement opportunities that drive patient loyalty in every care setting and service line. Press Ganey’s comprehensive survey approach includes cutting-edge, digital surveys with census-based surveying™, dynamic surveys, real-time point-of-care surveys and an abundant opportunity to collect comments. As the pioneer of eSurveys, Press Ganey sends surveys via text or email immediately upon receipt of patient data, and offers phone and mail options to reach all patient populations in the channel they desire, while meeting regulatory requirements. Targeted surveys ask the right questions, increase response rates and deliver relevant, meaningful insights to focus on priorities and meet patient needs.

Press Ganey solutions measure and help improve the key drivers of patient loyalty: care coordination, communication and empathy. By capturing deep data, organizations gain robust, actionable insights to facilitate greater physician buy-in, drive targeted improvement strategies and present objective performance data for consumer transparency initiatives. Press Ganey enables reliable analysis and relevant comparisons of finer levels of information, including identification of patient needs by condition or procedure and evaluation of performance at the unit, specialty and physician level. Surveys are grounded in a scientifically rigorous survey methodology, with a thorough process that reviews existing questions, constructs new questions, tests new surveys, and validates and confirms psychometrics.
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Key Benefits



the right questions and focus on areas that matter to patients.



our robust database with 70+ specialties for benchmarking.



regulatory requirements with a CAHPS partner to more than 9,800 organizations.

The Latest in Patient Experience


Infographic: 2018 Strategic Insights

The 2018 Strategic Insights report outlines a blueprint for transformational change. View the infographic for an overview of the key concepts presented in the paper.

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