Engage Patients to Understand Needs

As the pioneer of digital eSurveys, Press Ganey sends surveys via text or email immediately upon receipt of patient data, and offers phone and mail options to reach all patient populations in the channel they desire, while meeting regulatory requirements. These surveys are grounded in a scientifically rigorous methodology, with a thorough process that reviews existing questions, constructs new questions, tests new surveys, and validates and confirms psychometrics. Press Ganey surveys enable reliable analysis and relevant comparisons of finer levels of information, including identification of patient needs by condition or procedure and evaluation of performance at the unit, specialty and physician level.

Using iRound, organizations can drive meaningful interactions to meet patient needs in real time through. customizable, digital rounding and auditing forms With one rounding tool for patients and staff, iRound helps improve leader and environment rounds for all levels of rounding, track service recovery reporting and resolution, recognize and reward employees, and support Magnet requirements. Using iRound, Press Ganey’s customized, digital rounding platform, your staff can ask the right questions at the right time to uncover improvement opportunities throughout your organization and across the continuum of care. Paired with Press Ganey’s High Reliability Rounding™ model, iRound helps organizations deliver on the patient promise of highly-reliable, patient-centered care.