The Rapid Transition to Telemedicine: Insights and Early Trends

Added on May 19, 2020

The Rapid Transition to Telemedicine: Insights and Early Trends

As the health care industry adapts during the coronavirus pandemic, telemedicine usage has surged to meet patients’ evolving needs. Press Ganey administered more than 3.5 million telemedicine surveys in six weeks. Using advanced analytics and proprietary machine learning, analyses of consumer data received indicate that virtual visits can achieve similar ratings for patient experience as in-person visits, with some specific differences on methods of care delivery. 

The report provides immediately actionable recommendations for providers to optimize the virtual patient experience as telemedicine becomes an essential care delivery mode both now and for the foreseeable future.

Download ​the white paper, The Rapid Transition to Telemedicine: Insights and Early Trends, and read the companion piece, Four Essentials for Effective Telemedicine