Analyses of national safety culture data and trends prior to and during the COVID-19 pandemic reveal that after a period of modest improvement from 2017 to 2019, scores for most safety culture themes declined in 2020.

Press Ganey’s research brief, Reverse the Trend: Improving Safety Culture in the COVID-19 Era, serves as an urgent call to action as caregivers’ perceptions of safety culture is a leading indicator of future safety outcomes.

Download the research brief for key take-aways and critical, high-impact strategies to improve safety culture and reverse the downward trend.