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A review of COVID-19 safety events submitted to the HPI Press Ganey PSO

This brief examines the impact of COVID-19 in patient safety events submitted to the HPI Press Ganey PSO during the first 3 months of the pandemic.

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The COVID-19 pandemic has battle-tested every organization in the healthcare industry. Care providers and those who enable the provision of care, weary from both the weight and duration of the crisis, have suffered the strain on everything from resources to resilience. And as COVID-19 impacts the safety, quality, and experience of the health care workforce, it of course also impacts the safety, quality, and experience of patients we serve. This brief examines the quantitative and qualitative evidence of COVID-19 impact in over 400 events submitted to the HPI Press Ganey PSO within the initial three months of the pandemic and shares insights regarding six pandemic-related key processes.

About the author

Press Ganey, a leading healthcare performance improvement solutions company, offers an integrated suite of solutions that put Human Experience at the center of healthcare enterprise transformation. Delivered through a cutting-edge digital platform built on a foundation of data security, Press Ganey solutions address patient experience, healthcare consumer experience, workforce engagement, safety, clinical excellence and more. Guided by its team of renowned healthcare thought leaders, Press Ganey works with more than 41,000 healthcare facilities to reduce patient suffering, enhance caregiver resilience and improve the overall safety, quality and experience of care. Press Ganey is a PG Forsta company.

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