How COVID-19 Is Shaping the Patient Experience: 2nd Edition

Added on Apr 30, 2020

How COVID-19 is Shaping the Patient Experience: Comment Analysis Paints Dynamic Picture

As the COVID-19 crisis continues, Press Ganey remains committed to helping organizations achieve safe, high-quality care and meet patients’ unique needs amidst the challenges posed by this pandemic.

In a second Special Report, Press Ganey data scientists and linguistic experts analyze more than 7 million comments from patient experience surveys from between mid-February through April 4, 2020. The findings show explosive growth in the number of comments mentioning COVID-19 or coronavirus, and paint a dynamic picture of the patient experience during this unprecedented time.

Download the detailed report on analyses of COVID-19 specific comments. Data show that patients value kindness, professionalism, and safety. This report also provides focused recommendations for building strong caregiver-patient relationships.

You can also download our first report based on an analysis of comments from January 1 through March 20, 2020: How COVID-19 is Shaping the Patient Experience