Driving Organizational Transformation: Metrics and Incentives

Added on Aug 21, 2018

“Health care organizations are under intense pressure to remodel care delivery in ways that enhance value for patients as efficiently as possible,” said Patrick T. Ryan, Chief Executive Officer, Press Ganey. “To achieve this transformation, leaders must take an integrated approach to developing performance metrics and incentives that can both guide the organization on its journey to excellence and help drive workforce engagement to sustain improvement over time.”

This report provides specific, actionable recommendations for the following:

  • Building balanced scorecards that incorporate the measures that board members and senior leaders need to monitor performance and progress across critical areas
  • Using financial and nonfinancial incentives to drive engagement in efforts to achieve the overarching goal of safe, high-quality care that meets patients’ needs

“Balanced scorecards and thoughtful use of incentives can hasten an organization’s progress toward enterprise transformation,” said Thomas H. Lee, Chief Medical Officer, Press Ganey. “Developing these critical tools enables organizations to achieve the collective accountability that not only helps leaders focus on short- and long-term goals, but also provides the foundation necessary to provide safe, high-quality, patient-centered care.”

A copy of Driving Organizational Transformation: Metrics and Incentives is available for download.