COVID-19 and the New Consumerism

Added on Jul 9, 2020

COVID-19 and the New Consumerism: The Critical Importance of Humanity and Building Trust

Based on data analyzed from millions of patients during the early months of the pandemic and more than 3.5 million telemedicine visits, COVID-19 and the New Consumerism outlines how the pandemic has altered patients’ perceptions of high quality care and identifies immediate actions providers can take to reestablish the foundation of trust with their patients and caregivers to enable optimal care.

Using insights derived from artificial intelligence (AI) analyses of patient comments, this report provides specific recommendations for measuring and building trust using an approach grounded in high reliability operating principles with a strategy for collecting, integrating, and analyzing data to provide actionable insights to drive improvement.

Download a copy of the white paper, COVID-19 and the New Consumerism: The Critical Importance of Humanity and Building Trust today.