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Building workforce trust: Lessons from COVID-19

Press Ganey data confirm that patients and families trust and recognize the tireless efforts of their caregivers and the healthcare workforce during COVID-19.

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Health care at its best reduces patients’ suffering by providing care that is effective, compassionate, coordinated, and safe. During the tumult of COVID-19, caregivers have extended themselves to ensure that these values are intact, even while dealing with the stress, anxiety, fear, and financial pressures brought on by the pandemic. And patients and families recognize these efforts, as indicated by data confirming patients’ trust in their caregivers, even when the care itself looks and feels different.

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Press Ganey, a leading healthcare performance improvement solutions company, offers an integrated suite of solutions that put Human Experience at the center of healthcare enterprise transformation. Delivered through a cutting-edge digital platform built on a foundation of data security, Press Ganey solutions address patient experience, healthcare consumer experience, workforce engagement, safety, clinical excellence and more. Guided by its team of renowned healthcare thought leaders, Press Ganey works with more than 41,000 healthcare facilities to reduce patient suffering, enhance caregiver resilience and improve the overall safety, quality and experience of care. Press Ganey is a PG Forsta company.

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