Transforming Outpatient Care with Lehigh Valley Health Network

Added on Sep 18, 2019

Watch our webinar, Transforming Outpatient Care through Aligned, Engaged People, Process, and Structure. Lehigh Valley Health Network’s Laura Harner, director of patient experience, and Sherry Onushco, director of outpatient registration, discussed how their organization has achieved measurable and sustained improvements in the outpatient care experience through an innovative initiative that stresses the importance of workforce engagement, goal alignment, teamwork, collaboration, and leadership support.

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