The Latest CAHPS and Patient Experience Insights During the COVID-19 Crisis

Added on Sep 2, 2020

Webinar Available On-Demand
Recorded on ​Wednesday, ​September 2

Watch our webinar to hear Press Ganey experts share the latest news about the evolving regulatory landscape across care settings and patient experience insights during the COVID-19 pandemic, including the following:

  • Update on the Centers for Medicare & Medicaid Services’ (CMS) COVID-19 exemptions
  • Key patient experience findings during the COVID-19 pandemic
    • Expanded use of telemedicine surveys and COVID-19–specific questions and surveys
    • Recent trends—nationally, by region and in COVID-19 hot spots
  • Update on CMS’ proposed and final rules for CY 2021
    • Status of CAHPS surveys used in CMS programs
    • CMS’ expanded telemedicine policies

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