Tampa General Hospital’s 360-Degree Approach to Driving Culture During a Crisis

Added on Aug 17, 2020

Webinar Available On-Demand
Recorded on Monday, August 17
 

Watch our webinar to gain insight on how the Tampa General Hospital (TGH) executive leadership team have been able to keep their workforce, their patients, and the community they serve at the forefront of their operating strategy despite the extraordinarily stressful circumstances surrounding the COVID-19 pandemic.

Press Ganey's Chief Clinical Officer, Jessica C. Dudley, MD, and TGH President and CEO John Couris, EVP and COO Kelly Cullen, EVP and Chief Strategy and Marketing Officer Stacey Brandt, SVP and CHRO Chris Roederer, and EVP and Chief Medical Officer Dr. Sally Houston provide a 360-degree view of their approach to operations, strategic planning, communication, and employee engagement during the coronavirus crisis. Specifically, they discuss the following

  • The value of capturing the voice of their workforce through surveys and how this enabled TGH to drive change in real time
  • The importance of leveraging teamwork as a key performance driver
  • How continuous listening has made their  management of this crisis more efficient, effective, and sustainable.

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