Putting A Face on Safety Webinar

Added on Aug 18, 2016

Craig Clapper, Partner, Press Ganey Consulting Services Group is joined by Patrick M. Battey, CEO, Piedmont Healthcare to discuss transparency around safety events.

Topics covered during this webinar include:

  • How to go beyond treating serious events of harm just a number, rate or a ratio and remember that each event is an individual
  • Techniques for making harm measurement visible to team members and patients
  • Piedmont Healthcare’s approach to promoting and championing techniques that personalize safety events
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