Experiences of Care: Reducing Suffering through Compassionate, Connected Care

Added on Jun 8, 2016

Christy Dempsey, MSN, MBA, CNOR, CENP, Chief Nursing Officer, Press Ganey

After my surgery, the nursing assistant came in and said I needed to get up to go to the bathroom. She was in a hurry and somewhat frazzled so I asked her – how many patients do you have – she said 11. I said how many does your nurse have, she said 6. I said that’s a lot and she said, it isn’t that we have that many patients, it’s just that everybody is so needy tonight! I thought does that mean me?! I was trying NOT to be a pest or push my call light all the time! I had just had major surgery, I have a lot more to come and I shouldn't have to worry about whether or not the staff thinks I'm needy. 

View more from the Press Ganey Experiences of Care, video series.