Improve Transitions of Care and the Patient Experience

Added on Jul 20, 2020

Improve Patient Handoffs and Care Coordination, Reduce Facility Expenses, and Drive Key Safety and Quality Outcomes

When a patient has a successful care transitions experience across the care continuum, those transitions are driven by smooth handoffs and efficient connections among clinicians and staff. When care transitions are not done effectively, it may have a negative impact on patient safety and quality outcomes, patient experience measures, and health system financial performance. Patient care is often delayed due to extended ED bedding, repetitive handoffs, ineffective discharges in the inpatient environment, and a lack of care coordination across health system sites including the ambulatory setting.

As a result, health care organizations may experience significant revenue losses caused by extended length of stay, high readmissions, denials, and patients who leave the care facility without any interaction with a health care professional or clinician.

Press Ganey Strategic Consulting can help your organization improve care transitions across four key care domains: emergency department (ED) operations, bed placement, case management, and utilization review. Our Care Transitions Solution helps you:

  • Improve patient safety and quality outcomes through reduced patient readmissions
  • Increase revenue streams through lower cost of care, reduced denials, and patient loyalty
  • Reduce expenses through lower length of stay and bed management processes
  • Design effective care transitions and coordination of care at the local facility and health system levels
  • Establish integrated metrics to drive health care improvement strategies and critical business outcomes

Helping Your Organization Improve Care Transition Operations

Using virtual interviews, focus groups, and integrated health care data analytics, our team will map your current state and help guide your organization in creating a plan to redesign care transition operations and drive implementation. We will also provide a virtual training program to support your care transitions redesign and promote patient interaction, along with dedicated virtual support to:

  • Develop strategies to improve outcomes and your care transitions program redesign
  • Assist with action planning and implementation
  • Provide guidance and a framework for delivering effective change management

Receive a complimentary Care Transitions Cost Saving Diagnostics Report customized for your organization.

Complete the contact form to the right of this page.