The State of Patient Experience: Leadership Insights and Key Strategies

Added on Dec 20, 2018

To successfully progress toward sustainable, cross-domain improvement, health care organizations must recognize safety, quality and patient centricity as critical components of the patient experience.

The State of Patient Experience: Leadership Insights and Key Strategies provides a unique view into the current state and future direction of the patient experience as a fundamental driver of health care transformation. Strategic alignment of leadership, resources and improvement efforts is identified as an essential ingredient for achieving meaningful progress. By engaging leadership and physicians in change efforts, committing to patient-centered care, and instilling accountability and consistency as core values at all levels of the organizational structure, health care systems can achieve and sustain meaningful gains toward their transformational goals. 

Download this paper for key insights from health care executives into the challenges facing their own organizations' efforts to improve the patient experience and suggestions for moving beyond those obstacles to achieve true transformation.

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For more information, contact insights@pressganey.com.