On-Demand Webinars

The Latest CAHPS and Patient Experience Insights During the COVID-19 Crisis

Resource → Webinar • Added on Sep 2, 2020

Watch this webinar to hear Press Ganey regulatory experts discuss the latest news about the evolving regulatory landscape across care settings and patient experience insights during the COVID-19 pandemic.

Tampa General Hospital’s 360-Degree Approach to Driving Culture During a Crisis

Resource → Webinar • Added on Aug 17, 2020

Watch this webinar to gain insight on how the Tampa General Hospital (TGH) executive leadership team have been able to keep their workforce, their patients, and the community they serve at the forefront of their operating strategy despite the extraordinarily stressful circumstances surrounding the COVID-19 pandemic.

Consumerism in the Era of COVID-19: Executive Insights for Health Care Leaders

Resource → Webinar • Added on Aug 13, 2020

Watch this webinar to learn how measuring and building patient trust can accelerate improvement.

Leveraging High Reliability Principles to Ensure Safety During COVID-19

Resource → Webinar • Added on Aug 11, 2020

Watch this webinar to gain insights for applying high reliability principles in crisis situations.

Using Predictive Analytics to Identify Turnover Risk and Drive Key Outcomes

Resource → Webinar • Added on Aug 3, 2020

Watch this webinar to learn how to measure and address potential turnover across your workforce.

Press Ganey Equity Partnership

Resource → Webinar • Added on Jul 30, 2020

Watch this webinar to learn about Press Ganey's commitment to addressing health care disparities and the impact of racial inequity on patients and caregivers through the Press Ganey Equity Partnership.

The Impact of Internal Communications on Workplace Transformation

Resource → Webinar • Added on Jun 23, 2020

Learn how RWJBarnabas Health partnered with Press Ganey to align and deploy a multifaceted, systemwide communication strategy to nurture a culture of safety and high reliability.

Telemedicine Essentials - Insights and Early Trends

Resource → Webinar • Added on Jun 9, 2020

Recorded on Tuesday, June 9

CAHPS Updates—Guidance Across the Continuum of Care

Resource → Webinar • Added on Jun 3, 2020

Recorded on Wednesday, June 3

CHRO/CNO Roundtable – Build COVID-19 Front-Line Readiness

Resource → Webinar • Added on May 1, 2020

Moderated by Press Ganey Chief Human Resources Officer Joe Cabral and Associate Chief Nursing Officer Mary Jo Assi, this CHRO/CNO Roundtable brings together leaders from health care organizations across the country to share insight into how their organizations have confronted the COVID-19 crisis.

Using Five Effective Communication Tools During Crisis Management

Resource → Webinar • Added on Apr 13, 2020

This on demand webinar discusses management techniques for the rapid flow of information including: triaging through your command center, using content based formatting, on-the-spot huddles, communication clarifiers, and speaking up with the appropriate chain of command.

Impact of CMS COVID-19 Guidance on CAHPS Programs

Resource → Webinar • Added on Apr 3, 2020

This on-demand webinar is a review of the current regulatory status of each CAHPS program and how Press Ganey is addressing your data during the COVID-19 pandemic.

Rapid Task Education for Frontline Staff

Resource → Webinar • Added on Mar 31, 2020

This on-demand webinar focuses on how to use high reliability tools and methods to support your organization’s need for rapid education and re-education.

Leading from a Position of Strength

Resource → Webinar • Added on Mar 31, 2020

This on-demand webinar focuses on how to provide visible, vocal, and inspirational leadership in times of crisis.

Promoting Staff Resilience in a Crisis

Resource → Webinar • Added on Mar 31, 2020

This on-demand webinar focuses on equipping leaders with practices to promote staff resilience by demonstrating support and compassion for their well-being.

Providing Compassionate Care for Isolated Patients and Families

Resource → Webinar • Added on Mar 31, 2020

This on-demand webinar focuses on how your organization can support communication strategies and optimize compassionate care to patients in isolation.

Staffing Strategies in High Demand and Emergent Situations

Resource → Webinar • Added on Mar 23, 2020

This webinar focuses on educating people working outside their comfort zone, take-home staffing/rotation tool, and integrating emergent management situations

Creating Inpatient Capacity in Emergent Situations

Resource → Webinar • Added on Mar 23, 2020

In this on-demand webinar provides hospitals with tools to create inpatient capacity during times of crisis.

Creating Ambulatory Capacity During Emergent Situations

Resource → Webinar • Added on Mar 23, 2020

This on-demand webinar focuses on providing the Ambulatory setting guidance on topics including bed placement, discharge processes, protocols for clearing, and placement of patients on precautions during crisis situations.

Applying High Reliability Principles in Crisis Situations

Resource → Webinar • Added on Mar 23, 2020

This on-demand webinar shares critically important high reliability tools for effective communication during a crisis.

CAHPS Updates—Connect with Press Ganey Experts

Resource → Webinar • Added on Mar 18, 2020

Recorded on Wednesday, March 18

Meadows Regional Medical Center—Creating a More Efficient Emergency Department

Resource → Webinar • Added on Jan 30, 2020

Recorded on Thursday, January 30

CAHPS Update: Calendar Year 2020 Inpatient and Emergency Department Final Rules

Resource → Webinar • Added on Nov 11, 2019

Recorded on Monday, November 11

CAHPS Update: CY 2020 End-Stage Renal Disease, Outpatient, ASC Final Rules

Resource → Webinar • Added on Nov 11, 2019

Recorded on Monday, November 11

CAHPS Update: Calendar Year 2020 Post-Acute Care Final Rules

Resource → Webinar • Added on Nov 11, 2019

Recorded on Monday, November 11

CAHPS Update: CY 2020 Medical Practice and Physician Fee Schedule Final Rule

Resource → Webinar • Added on Nov 11, 2019

Recorded on Monday, November 11

Providence St. Joseph Health—High Reliability and Breakthrough Transformation

Resource → Webinar • Added on Oct 14, 2019

Recorded on Monday, October 14

Transforming Outpatient Care with Lehigh Valley Health Network

Resource → Webinar • Added on Sep 18, 2019

Recorded on Wednesday, September 18. Learn new approaches to driving meaningful improvements in the outpatient care setting from Lehigh Valley Health Network leaders.

CNO Roundtable: UCLA Medical Center—Nursing Quality Improvement

Resource → Webinar • Added on Jul 9, 2019

Learn how Melissa Reider-Demer, our 2018 Press Ganey Nurse of the Year, champions quality improvement programs to advance care delivery.

RUHS Medical Center: Optimizing Care Coordination Across the Continuum

Resource → Webinar • Added on Jun 11, 2019

Recorded on Tuesday, June 11

Leading Improvement Strategies for Medical Practices

Resource → Webinar • Added on May 22, 2019

On-Demand Recorded Wednesday, May 22, 2019

Mount Sinai: Enhancing the Patient Experience

Resource → Webinar • Added on May 1, 2019

On-Demand Webinar Recorded on Wednesday, May 1, 2019

Rounding with Empathy

Resource → Webinar • Added on Apr 17, 2019

On-Demand Recorded Wednesday, April 17, 2019

CNO Roundtable: Vidant Health—Love and Empathy as a Strategic Cultural Intention

Resource → Webinar • Added on Apr 16, 2019

On-Demand Recorded on Tuesday, April 16, 2019

The Emergence of Ambulatory Nursing—Empowering Top-of-Scope Practice

Resource → Webinar • Added on Jan 30, 2019

Watch our CNO Roundtable webinar recorded on Wednesday, Jan 30.

New Insights for Improving the ED Patient Experience

Resource → Webinar • Added on Jan 30, 2019

Available On-Demand recorded Wednesday, Jan. 30

Implementing a Successful Service Standards Training and Sustainability Program

Resource → Webinar • Added on Dec 13, 2018

On-Demand Webinar Recorded Thursday, Dec. 6

CAHPS Update: Current Year 2019 End-Stage Renal Disease Final Rule

Resource → Webinar • Added on Nov 27, 2018

Webinar Available On-Demand Recorded Tuesday, Nov. 27

CAHPS Update: Current Year 2019 Home Health Final Rule

Resource → Webinar • Added on Nov 27, 2018

Webinar Available On-Demand Recorded Tuesday, November 27

CAHPS Update: Current Year 2019 Outpatient and ASC Final Rule

Resource → Webinar • Added on Nov 27, 2018

Webinar Available On-Demand Recorded Tuesday, November 27

Redesigning AdvantageCare Physicians Front-Office Functions

Resource → Webinar • Added on Nov 8, 2018

On-Demand Webinar Recorded Thursday, Nov. 8 2018

A Strategic Connection between Nursing Excellence and Workforce Engagement

Resource → Webinar • Added on Oct 31, 2018

On-Demand Webinar Recorded Wednesday, Oct. 31.

2019 CAHPS Regulatory Updates: Overview of CMS Final Rules

Resource → Webinar • Added on Aug 9, 2018

On-Demand Webinar Recorded Thursday, Aug. 9 2018

High Reliability in Health Care

Resource → Webinar • Added on Aug 2, 2018

Available On-Demand Recorded Thursday, Aug. 2, 2018

Leverage Process Improvement to Support a Sustainable PX Strategy

Resource → Webinar • Added on Jun 27, 2018

Available On-Demand Recorded Wednesday, June 27, 2018

ACO CAHPS and MIPS CAHPS 2018 Survey Changes

Resource → Webinar • Added on May 30, 2018

Available On-Demand Recorded Wednesday, May 30, 2018

Providence St. Joseph Health: Creating a Strategic and Sustainable PX Plan

Resource → Webinar • Added on May 9, 2018

Available On-Demand Recorded Wednesday, May 9, 2018

CNO Roundtable: Advancing Nurse Wellness to Improve the Health of the Nation

Resource → Webinar • Added on Apr 18, 2018

Available On-Demand Recorded Wednesday, April 18, 2018

Integrating a Comprehensive Workforce & Engagement Strategy with Novant Health

Resource → Webinar • Added on Mar 15, 2018

Recorded Thursday, March 15, 2018

MIPS, ACOs, and the Role of PX in the Medicare Quality Payment Program

Resource → Webinar • Added on Dec 7, 2017

Available On-Demand Recorded Thursday, Dec. 7, 2017

CNO Roundtable: A Patient-Centered Approach to Bedside Shift Report

Resource → Webinar • Added on Nov 14, 2017

Available On-Demand Recorded Tuesday, Nov. 14, 2017

Physician Communication Best Practices from the University of Maryland

Resource → Webinar • Added on Aug 28, 2017

Available On-Demand Recorded Monday, Aug. 28, 2017

Actions Speak Louder than Action Plans

Resource → Webinar • Added on Aug 17, 2017

Available On-Demand Recorded Thursday, Aug. 17, 2017

CNO Roundtable: Using Holistic Care Models to Promote Nurse Resilience

Resource → Webinar • Added on Jul 24, 2017

Webinar Available On-Demand Recorded Wednesday, July 19, 2017 Download this on-demand webinar, CNO Roundtable: Using Holistic Care Models to Promote Nurse Resilience, explore holistic models of care and healing work environments, and the positive impact both have on patient and caregiver experiences and outcomes.

Proposed Changes to HCAHPS Pain Management Domain

Resource → Webinar • Added on May 16, 2017

Recorded Tuesday, May 16, 2017

CNO Roundtable: Effectively Supporting Nurse Managers

Resource → Webinar • Added on Apr 20, 2017

Available On-Demand Recorded Thursday, April 20, 2017

Rules of Engagement—Assessing Engagement and Readiness for Change

Resource → Webinar • Added on Apr 6, 2017

Available On-Demand Recorded Thursday, April 6, 2017

Preparing for Mandatory OAS CAHPS: Information You Need to Know Now

Resource → Webinar • Added on Feb 22, 2017

Available On-Demand Recorded Wednesday, Feb. 22, 2017

Meeting the Unique Needs of an Aging Population: Mount Sinai’s Geriatric ED

Resource → Webinar • Added on Feb 1, 2017

Available On-Demand Recorded Wednesday, Feb. 1, 2017

CNO Roundtable—Development of Advanced Practice Nurses at Carolinas HealthCare

Resource → Webinar • Added on Jan 19, 2017

Available On-Demand Recorded Thursday, Jan. 19, 2017

Preparing for MIPS: Patient Experience and Improvement Activities Webinar

Resource → Webinar • Added on Dec 8, 2016

Available On-Demand Recorded Thursday, Dec. 8, 2016

Transforming Engagement with Workgroup Development Initiatives Webinar

Resource → Webinar • Added on Oct 20, 2016

Available On-Demand Recorded Thursday, Oct. 20, 2016. Learn how John Muir Health took action on caregiver engagement results by executing a robust leader development program to improve workgroup performance.

Putting A Face on Safety Webinar

Resource → Webinar • Added on Aug 18, 2016

Available On-Demand Recorded Wednesday, Aug. 18, 2016

Strategies for Improving the Pediatric Patient Experience

Resource → Webinar • Added on Aug 1, 2016

Available On-Demand Recorded Wednesday, July 28, 2016

Make Harm Visible – Be Transparent About Safety Events

Resource → Webinar • Added on Jun 21, 2016

Available On-Demand Recorded Tuesday, June 21, 2016

OAS CAHPS: Findings from Early Participants and Program Updates

Resource → Webinar • Added on May 17, 2016

Available On-Demand Recorded Thursday, May 12, 2016

CNO Roundtable—Defining Roles for the RN and Clinical Team in Ambulatory Care

Resource → Webinar • Added on Apr 19, 2016

Available On-Demand Recorded Tuesday, April 19, 2016

Declare Zero as the Goal Webinar

Resource → Webinar • Added on Apr 14, 2016

Available On-Demand Recorded Thursday, April 14, 2016

Building a High-Performing Workforce Webinar

Resource → Webinar • Added on Mar 10, 2016

Available On-Demand Recorded Thursday, March 10, 2016. Learn how to foster a culture of highly engaged caregivers committed to improving the safety, quality and delivery of patient-centered care.

2016 CAHPS Requirements for Medical Groups, ACOs. Webinar

Resource → Webinar • Added on Feb 16, 2016

Available On-Demand Recorded Tuesday, Feb. 16, 2016

Performance and Quality Measurement in the CJR Payment Model

Resource → Webinar • Added on Dec 17, 2015

Learn more about the CJR payment model and the impact of your performance on payment. Presented by Press Ganey regulatory and quality measurement experts, this 60-minues presentation will provide you with important insights to help you prepare for the CJR payment model.

Outpatient and Ambulatory Surgery (OAS) CAHPS: What You Need to Succeed

Resource → Webinar • Added on Dec 10, 2015

Download this webinar to hear our CAHPS experts Emily Fisher, Policy Analyst of Regulatory Reporting and Sarah Ponder, Product Manager, discuss important details of the OAS CAHPS program.

Implications of Final 2016 Rules on eClinical Quality Measures

Resource → Webinar • Added on Oct 27, 2015

Recorded On: September 16, 2015 PRESENTERS: Nell Buhlman, senior vice president of clinical and quality solutions, and Sherry Dillon, vice president of quality advisory services

Understanding How Your Hospital's Performance Today Affects Future Programs

Resource → Webinar • Added on Oct 13, 2015

Recorded On: October 13, 2015 PRESENTER: Jodie Cunningham, Vice President of Public Reporting and Policy

Understanding the Proposed Home Health Value-Based Purchasing Model

Resource → Webinar • Added on Aug 19, 2015

Recorded on August 19, 2015 Jodie Cunningham, Vice President of Public Reporting and Policy, Emily Fisher, Policy Analyst

Countdown to PQRS CAHPS and Other CAHPS Program Updates

Resource → Webinar • Added on Aug 11, 2015

Recorded on August 11, 2011, 2015 Jodie Cunningham, Vice President of Public Reporting and Policy, and Allyson Weaver Bunker, Director of Medical & Ambulatory Services

2015 CAHPS Webinar Series

Resource → Webinar • Added on Jul 25, 2015

The rapid pace of the transition from volume to value-based delivery and reimbursement is the ultimate driver of changing market dynamics. Mark your calendar for this exciting and informative bi-monthly webinar series to learn about new and upcoming CAHPS program developments, and how to develop a holistic strategy to build a patient-centric culture at your institution.

Steps to Take Now for Hospice CAHPS

Resource → Webinar • Added on Jul 24, 2015

Recorded on: December 11, 2014 PRESENTERS: Allyson Weaver Bunker, Director of Medical & Ambulatory Services at Press Ganey Sarah Ponder, Ambulatory Services Product Manager at Press Ganey

Navigating Acute Care in 2015

Resource → Webinar • Added on Jul 24, 2015

This session will provide you with the information you need to know about new and existing CAHPS programs to help you maximize your organization’s performance and to better understand the potential impact to your regulatory and pay for performance programs

Strengthening Culture: Nurse Engagement Insights to Inform HR Strategies

Resource → Webinar • Added on Jul 14, 2015

Join us for Strengthening Culture: Nurse Engagement Insights to Inform HR Strategies, a 60 minute web conference focused on findings from our newest nurse engagement research. We’ll highlight key findings and trends to reveal priority areas specific to the unique concerns of nurses, including perspective and commentary from Press Ganey Chief Nursing Officer, Christy Dempsey. Based on the analysis of more than one million unique respondents in the national Press Ganey health care employee database, these insights can help inform HR strategies to reduce nurse turnover, and attract and retain top talent.

Strengthening Culture: Engagement Insights to Inform HR Strategies

Resource → Webinar • Added on Jul 13, 2015

As the dynamics that shape organizational culture and performance are increasingly complex, HR teams have greater opportunities to support the journey to deliver high quality, patient-centered care. Understanding team motivators and barriers to performance drivers provides powerful insights to help target improvements.

OAS CAHPS – Prepare Now with Press Ganey's Early Adopter Program

Resource → Webinar • Added on Jul 6, 2015

Starting in 2016, CMS plans to launch voluntary monthly data collection with the finalized version of the Consumer Assessment of Healthcare Providers and Systems Outpatient and Ambulatory Surgery (OAS CAHPS) Survey. As a leading provider of patient experience measurement, performance analytics and strategic advisory solutions for health care organizations across the continuum of care, we know that preparing early is a key element to performing well on any CAHPS initiative

Partnership for Transparency

Resource → Webinar • Added on Jun 29, 2015

Recorded on June 29, 2015 Dr. Thomas H. Lee, Chief Medical Officer, Patti Cmielewski, Chief Marketing Officer, Patty Riskind, Chief Client Experience Officer of Press Ganey

Latest Updates on PQRS, ACO, and OAS CAHPS

Resource → Webinar • Added on Jun 9, 2015

Recorded on June 09, 2015 Jodie Cunningham, Vice President of Public Reporting and Policy, and Allyson Weaver Bunker, Director of Medical & Ambulatory Services

Implications of Medicare Access and CHIP Reauthorization Act

Resource → Webinar • Added on Apr 30, 2015

Recorded on April 30, 2015 Nell Buhlman, Senior Vice President of Quality and Regulatory Strategies, Marie Castelli, Director of Government Affairs and Jodie Cunningham, Vice President of Public Reporting and Policy

Prepare for 2015 PQRS, ACO, and Outpatient Surgery CAHPS Requirements

Resource → Webinar • Added on Feb 10, 2015

Recorded on February 10, 2015 Jodie Cunningham-VP Regulatory Reporting & Policy, and Allyson Weaver Bunker- Director of Medical & Ambulatory Services

ACO CAHPS 101 -- Meet ACO CAHPS Requirements and Improve Patient Experience

Resource → Webinar • Added on Feb 10, 2015

Recorded February 10, 2015 Emily Fisher, Policy Analyst, CAHPS Regulatory Reporting, Allyson Weaver Bunker, Director of Medical & Ambulatory Services at Press Ganey

Steps to Prepare for PQRS CAHPS

Resource → Webinar • Added on Feb 10, 2015

Recorded on February 10, 2015 Allyson Weaver Bunker; Director, Medical & Ambulatory Services, Emily Fisher; Policy Analyst