Knowledge Brief

Press Ganey 2020 Award Winner Best Practices

Resource → Knowledge Brief • Added on Feb 16, 2021

Our latest knowledge brief highlights proven strategies for achieving and sustaining success as identified by our award recipients in 2020. Download the report to learn the practices top-performing organizations have found to be 96% to 100% effective in optimizing each aspect of the care experience.

Listening for Signals in Survey Data

Resource → Knowledge Brief • Added on Jan 13, 2021

Signals can be indicators of an underlying issue with patient care but are rarely enough to get the full picture. A clear picture of patient experience is a collection of moments of care that contribute to the overall care experience. 

Methodology Matters: Well-Designed Surveys Yield Three Times More Insights

Resource → Knowledge Brief • Added on Oct 8, 2020

The Press Ganey data science team conducted a study on the number of insights derived from Press Ganey Patient Experience surveys versus truncated surveys offered by other vendors. Read the brief.

Using Insights from Caregiver Surveys to Navigate through Uncertainty

Resource → Knowledge Brief • Added on Jul 21, 2020

Download this knowledge brief for insights to help you build a continuous listening strategy focused on developing and retaining engaged, resilient caregivers.

Press Ganey 2018 Award Winner Best Practices Knowledge Brief

Resource → Knowledge Brief • Added on Mar 11, 2019

This knowledge brief, Press Ganey 2018 Award Winner Best Practices, summarizes proven strategies for achieving and sustaining success as identified by these award-winning organizations.

Assessing Standards of Practice to Improve Care Quality

Resource → Knowledge Brief • Added on Sep 18, 2018

In many organizations, significant opportunities exist to improving the understanding of and adherence to established Standards of Practice as part of the strategy to improve care quality. Closing knowledge gaps for staff and addressing inconsistent implementation are two key areas.

Action Steps to Reduce Surgical Site Infections

Resource → Knowledge Brief • Added on Sep 18, 2018

Surgical site infections (SSIs) can be devastating for patients, resulting in long term pain, dysfunction and therapy. These often preventable infections are also a substantial burden on the health care system, resulting in readmissions and uncompensated cost.

ED Operational Models: Making the Right Choice

Resource → Knowledge Brief • Added on May 7, 2018

This Knowledge Brief provides recommendations and strategies for improving patient flow and reducing wait times in the emergency department.

The Merit-Based Incentive Payment System: 2018 Performance Year

Resource → Knowledge Brief • Added on Dec 13, 2017

To help you better understand the proposed Merit-Based Incentive Payment System (MIPS), we're pleased to present the knowledge brief, The Merit-Based Incentive Payment System: 2018 Performance Year. The knowledge brief presents insights about the Merit-Based Incentive Payment System (MIPS). Download Knowledge Brief >

Press Ganey 2016 Award Winner Best Practices

Resource → Knowledge Brief • Added on Feb 7, 2017

This Knowledge Brief summarizes proven strategies for achieving and sustaining success as identified by organizations that have been recognized by Press Ganey's 2016 performance award program.

Merit-Based Incentive Payment System: 2017 Performance Year

Resource → Knowledge Brief • Added on Jan 12, 2017

This knowledge brief is designed to provide health care executives with insights about the Merit-Based Incentive Payment System (MIPS) that will impact the 2019 medical practice reimbursement determinations based on billed visits from 2017.

Preparing for the Merit-Based Incentive Payment System (MIPS)

Resource → Knowledge Brief • Added on Sep 30, 2016

This knowledge brief is designed to provide health care executives with insights about the proposed Merit-Based Incentive Payment System (MIPS) that will impact the 2019 medical practice reimbursement determinations based on billed visits from 2017.

OAS CAHPS Early Adopter Program: A Pilot Study

Resource → Knowledge Brief • Added on Sep 9, 2016

This report is designed to provide health care executives with insights that highlight areas where patient care can be improved in outpatient and ambulatory surgery settings.

ACO CAHPS Success: Early Findings

Resource → Knowledge Brief • Added on Aug 5, 2016

This report is designed to provide health care executives with insights that show that ACOs that utilize ongoing surveying in addition to the annual ACO CAHPS instrument perform better on the official regulatory survey.