Event Date and TimeWednesday, December 8, 2021 at 11:00-12:00PM (ET)


About this webinar

Patient safety reporting systems identify, collect, report, and analyze safety events and near misses. To be optimally effective, these programs must be part of a comprehensive learning system built on the principles of high reliability in which safety events are seen as opportunities for improvement. Such systems use data to inform action, include reliable feedback loops to enable learning and improvement, and can measure their own impact.

Join Press Ganey experts, Dr. Tejal Gandhi, Chief Safety and Transformation Officer; Carole Stockmeier, Senior Vice President, Safety and Reliability; and David Varnes, Director, Safety and Reliability Consulting as they discuss the “Four Ms” of optimizing the learning system to improve patient safety – Mindset, Mechanics, Metrics and Mission.

At the conclusion of this webinar, attendees will be able to:

  1. Define an optimal learning management system
  2. Describe safety event reporting confidence indicators
  3. Articulate the mutual reinforcement of safety culture and learning systems
  4. Identify strategies for optimizing a learning management system to improve patient safety



Tejal Gandhi
Tejal Gandhi, MD

Chief Safety & Transformation Officer, Press Ganey Associates LLC

Carole Stockmeier
Carole Stockmeier

Senior Vice President, Safety & Reliability Solutions,
Press Ganey Associates LLC

David Varnes
David Varnes, CDR, USN Ret, MSAE

Director, Safety and Reliability Consulting, Press Ganey Associates LLC