Event Date and TimeWednesday, October 13, 2021 at 11:00-12:00PM ET


 

About this webinar

In her article, “Zero Harm in Health Care” (NEJM Catalyst Innovations in Care Delivery MAR-APR 2020), Tejal Gandhi MD states, “‘First, do no harm’ is powerful because it is absolute. If the phrase were, ‘first, do as little harm as possible,’ it wouldn’t have the same impact. Zero harm is the goal.”

As healthcare continues to focus on preventing physical harm, introspection on the Hippocratic Oath draws us toward a broader definition of harm. On October 13, join Carole Stockmeier and other Press Ganey experts for a discussion of harm outside of its physical manifestations. In this webinar they will explore emotional harm, emotional harm severity classification, and maturity in physical and emotional harm detection, assessment, and measurement.

Learning Objectives:

  • Define harm using a broadened definition
  • Apply the Press Ganey Emotional Harm Classification (EHC)
  • Assess maturity in harm measurement
  • Identify first-focus steps in emotional harm awareness and measurement

 

Speakers

Carole Stockmeier
Carole Stockmeier

Senior Vice President, Safety & Reliability Solutions, Press Ganey Associates LLC

Julie Samuelson
Julie Samuelson

Manager, Strategic Consulting, Press Ganey Associates LLC

Lauge Sokol-Hessner, MD, CPPS
Lauge Sokol-Hessner, MD, CPPS

Patient Safety and Quality Improvement Leader, UW Medicine