Event Date and TimeThursday, November 18, 2021 at 1:00-2:00PM (ET)


About this webinar

Join us on Thursday, November 18, from 1 to 2 p.m. ET, as two leading health systems share how they're addressing a common issue: staffing!

Staffing challenges continue to arise in new ways across the healthcare industry. It's not just a matter of being understaffed. Relying on overwhelmed and overworked employees—or new or undertrained staff—to try to bridge the gap is a huge issue in and of itself. Today, many healthcare organizations are facing all three challenges at once. As turnover and burnout levels continue to rise, how can we support the well-being of our current staff while also setting up processes to help the organization function during times of higher turnover? 

During this session, we'll review:

  • Staffing challenges being faced in today’s market
  • Innovative strategies to redesign the care delivery model
  • Ideas for how to best support existing employees during staffing shortages


Jessica Dudley
Jessica Dudley, MD

Chief Clinical Officer, Press Ganey Associates LLC

Jeff Doucette
Jeff Doucette, DNP, RN

Chief Nursing Officer, Press Ganey Associates LLC

Mary Jo Assi
Mary Jo Assi, DNP, RN

Associate Chief Nursing Officer, Press Ganey Associates LLC

Claire Zangerle
Claire Zangerle, DNP, MSN, MBA, RN, NEA-BC, FAONL

Chief Nurse Executive and Chair, AHN Nursing Institute, Allegheny Health Network

Mel Goodrich
Melissa “Mel” Goodrich, MS, PHR, SHRM-CP

Regional Vice President of Human Resources, Sentara Healthcare