The digital behaviors that gained momentum in recent years have been hard-coded into the patient journey. In the wake of COVID-19 and with 2022 on the horizon, healthcare organizations must commit to a digital- and consumer-focused strategy to shape the patient experience.  

In September 2021, Press Ganey surveyed 1,000+ consumers to unlock insights into how they approach their journey to care. The findings provide a roadmap for accelerating digital transformation in 2022 and converting more care seekers into happy, loyal patients. 

Download this report to learn:

  • How to fortify your brand’s presence and reputation on the most used consumer sites today 
  • What influences a patient's decision to book with a provider   
  • Tactical strategies to bridge gaps in the journey and convert more care-seekers into patients  
  • Key strategies to drive patient satisfaction and loyalty across the entire spectrum of care 


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