Signals can be indicators of an underlying issue with patient care but are rarely enough to get the full picture. A clear picture of patient experience is a collection of moments of care that contribute to the overall care experience.
Listening to employees is an ongoing endeavor. And, in a time of crisis, it’s an even more critical task.
Each year, Press Ganey’s client awards program recognizes top-performing organizations whose strategic focus on advancing safety, workforce engagement, patient experience, and clinical excellence have helped them achieve extraordinary performance.