At the onset of the COVID-19 pandemic, many health care organizations reduced or eliminated access to patients by nonclinical teams such as food and nutrition and environmental services. This has negatively impacted patients’ perceptions of overall caregiver teamwork and necessitated creation of innovative patient experience and safety solutions.

In this webinar, Press Ganey Chief Experience Officer Chrissy Daniels presents research, gathered by Press Ganey throughout the pandemic, regarding the importance of teamwork in driving safety, patient loyalty, and patients’ perceptions of their overall care experience. She is joined by Compass One Healthcare’s Dusty Derringer and Rich Feczko, who share how Compass One created and leveraged its “5 Pillars of Safety in Healthcare” to restore caregiver teamwork and positively impact patient perceptions of their overall care experience at many of its partner organizations.

During this webinar presenters specifically highlight the following:

  • Press Ganey's research and findings on the importance of teamwork in driving safety, patient loyalty, and patients' perception of their overall care experience
  • The effects of the pandemic and how it has redefined safety as it relates to the perception and reality of room cleanliness 
  • Compass One Healthcare's strategy and approach for aligning their support service team members and adapting to the new standard